A: How can I help you?
B: I'd like to send this package to China.
A: Would you like to send it surface or airmail?
B: What's the difference between surface and airmail?
A: If you send the parcel with surface mail, it will take about two months to arrive. Whereas with airmail, it will arrive in 7-10 days.
B: That's a big difference. I suppose airmail will be much more expensive.
A: That depends on the weight.
B: How much will it cost to send it airmail?
A: Place it on the scale, please.
A: That's 500 grams. It will cost 10 pounds for airmail.
B: That's not bad. I'll do that, then. Does that include insurance on the contents of the parcel, or is that a separate fee?
A: That's separate. It's another 50 P.
A: Just fill in this customs form. Make sure you press hard so that the information transfer to all three papers.
B: Alright. Do I need to put a return address on the package?
A: Yes, that would be ideal. If the package doesn't make it to the recipient's address, then it will be sent back to the sender.
B: Okay. Thank you very much.
A: You're welcome.