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Returning a Defective Item 退还有缺陷产品

A: How can I help you today? 我能为您做点什么？
B: I am returning something that I bought yesterday. 我来退还昨天在这儿买的东西。
A: What would you like to return? 你想退什么？
B: I'm returning a cellphone. 我要退手机。
A: Was there somethinig wrong with it? 出现什么问题了吗？
B: It's defective. 有点缺陷。
A: What isn't working on it? 是什么让它不工作了？
B: It keeps turning off on it's own. 它总自己自动开机和关机。
A: Alright, do you have the receipt? 好的，你带收据了吗？
B: I have it right here. 我带来了。
A: I'm going to take care of this and refund your money. 我会处理这件事，并且退还你的钱。
B: Thanks for your help. 谢谢你的帮助。
重点讲解
1. I am returning something that I bought yesterday. 注意退还商品的说法：
I would like to return an item.
I need to return something.

2. Was there somethinig wrong with it? 询问出现什么问题：
Is there a problem?
What is wrong with it?

3. It's defective. 产品有问题：
It's broken.
It isn't working properly.

4. What isn't working on it? 询问是什么问题：
What exactly is wrong with it?
What is the problem with it?