正文部分

Cancel a reservation

取消预订

A:Room reservations. May I help you?
订房服务，有什么可以帮忙的吗？
B:Yes. I'd like to cancel a reservation, because the travel schedule has been changed.
由于旅行行程的改变我想取消预订的房间。
A:That's OK. Could you tell me in whose name was the reservation made?
好的，请告诉我预订者的姓名。
B:White.
怀特。
A:Can you spell it?
您能拼写一下吗？
B:Yes. W-H-I-T-E.
好的。W-H-I-T-E。
A:And what was the date of the reservation?
您预订的时间？
B:From October 18th for 4 nights.
从10月18日开始，4个晚上。
A:Excuse me, but is the reservation for yourself or for another party?
麻烦问一下，预订者是您本人还是其他人呢？
B:It's for my boss.
是我的老板。
A:Well, may I have your name and phone number, please?
好的，可以留下您的姓名和电话号码吗？
B:Yes, it's Ellen Smith, and my number is (0211) 232-3982.
好的，艾伦·史密斯，电话是(0211) 232-3982。
A:Thank you, ma'am. I will cancel Mr. White's reservation from October 18th for 4 nights. My name is Liu Lin and we look forward to another chance to serve you.
谢谢您，女士。我将帮您取消怀特先生从10月18日开始4个晚上的预订。我的名字是刘琳，希望今后有机会再次为您服务。
B:Thank you the same, Miss Liu.
也谢谢你，刘小姐。
A: It's my pleasure. Goodbye.
不客气，再见。

重点讲解
1. “in the name of”意思有三种：“以……的名义”，“代表”，“（登记时）使用……的名字”

in the name of law 以法律的名义

eg. Let me thank you in the name of us all.
让我代表大家感谢你们。

eg. The gun was registered in my name.
这支枪登记时使用的是我的名字。

2.look forward 期待；盼望

eg. Running is now that part of the day that I am looking forward to like some people look forward to a huge piece of chocolate cake in the evening.
而现在，跑步对我而言不再是一种折磨，而是一天中我最期待的部分，就像一些人最期待晚上的时候来上一大块巧克力蛋糕一样。

3.It's my pleasure. 不客气。

My pleasure. 我很荣幸；别客气；非常高兴为您服务

eg. Do you share my pleasure and joy?
你感受到我的愉快和喜悦了吗？

eg. This adds to my pleasure.
这使我更加高兴。