正文部分

Agree with the claims
同意索赔
A:Our investigation results tell us that the factory party is responsible for the cargo damage. We are so sorry for the inconvenience we brought to you in this matter.
关于货物破损一事，我方调查的结果表明是厂方的责任。给贵公司添了很多麻烦，我们深表抱歉。
B:Well, that's all right.
啊，不必客气。
A:The factory party agreed to compensate for your damage.
厂方同意赔偿损失的要求。
B:Thanks. I would like to know the details about the plan of compensation.
谢谢，我想知道具体的处理方案。
A:We are not going to carry these damaged goods back. Would you accept to buy these goods at half price? We'd like to use the payment as our compensation fee.
破损货物就不打算运回去了，能以半价处理给你们吗？我想这部分款就当赔偿金了？
B:Thank you.
非常感谢。
A:We are completely responsible for this accident. We warrant we won't make this kind of mistake again.
这次事故完全是由我方失误造成的，我方保证今后不再发生这类事故。

重点讲解

专有名词：

1. “party”在商务英语中常表示某一方，如我方，你方；

2. “good”是“商品”的意思。

短语讲解：

compensate for 为……补偿，赔偿

Nothing can compensate for the loss of one's health.
失去健康是无法补偿的。

You only need to make a new connection about every 8 seconds to attempt to compensate for the network latency.
您仅仅需要大约每 8 秒进行一次新的连接，以尝试对网络等待时间进行补偿。

Better still, the worliday means you should be able to go away more often to compensate for the fact that you are still (sort of) working when absent.
更好的是，工作假期还意味着，你应该能够更经常地休假，因为你在离开办公室时也（算是）在工作，所以应该得到补偿。

口语句子：

That's all right. 不要紧；没关系，没什么；好极了

That's all right. You can contact me later if you have other questions after you read the tender notice.
没关系。在您看完招标通知后如果还有什么问题。您可以联系我。

That 's all right. I think perhaps you are working late .
没关系。 我还以为你也许在值夜班。