正文部分

Return of goods
退货
A: The painwork on the body of the cars has become discolored.
汽车上的外漆都褪色了。
B: We have looked into the matter and found it was due to a chemical imbalance in the paint used in spraying the vehicles.
这事我们已经调查了，发现喷这批车使用的油漆成分比例不当。
A: I'll return the goods to you, postage and packing forward.
我把货退给你们，邮费包装费到付。
B: Actually we are taking these models out of production and calling in all those that we have supplied.
事实上，我们已不生产这一型号的车了，以前供应的车也要收回来。
A: That's fine. When do you think we can get the replacements?
那很好。你认为什么时候换货能到？
B: We have contacted our own suppliers and they said the replacements are on their way to us by express train. You should receive them within a week.
我们和供货商联系过了，他们说换货用直达火车运输，已经发过来了了，一周内就能收到。
A: This is our initial order with which you and we are far from satisfied.
这是我们首次向你们订货，结果很不令人满意。
B: I apologize for the inconvenience and please permit me to point out that this kind of fault rarely occurs in our fatory. This is the first time, and I promise, it'll also be the last time. Please trust me.
给您带来了不便，我深感歉意。请允许我指出一点，我们的车很少出这类问题。这是第一次，我保证也是最后一次。请相信我们。

重点讲解

词汇精学：

1. forward 本文中的意思是“预约的，期货的，预定的”

1) adj. 向前的；早的；迅速的

eg. The message may also have a forward and reserve routing paths.
消息也可以具有一个向前的和保留的路由通道。

adv. 向前地；向将来

eg. It is this nameless fear which blocks our efforts to move forward.
它是阻塞我们的努力向前地移动的这种无名的恐惧。

vt. 促进；转寄；运送

eg. The hi-tech has put forward our production this year.
高科技促进了我们今年生产的发展。

n. 前锋

eg. He is marking their forward closely.
他紧紧盯住他们的前锋。

2) payment forward 预付货款

Buyer must forward payment within 3 days of winning this auction.
买方必须在3赢得了这次拍卖。

短语学习：

1. call in 在文中是“收回”的意思

召集；召来

eg. Do you mind if I call in you this evening?
你不介意今晚我们去拜访你吧？

eg. You may find a new apartment or decide to call in the painters or repair men.
你可能会找到一件新公寓或是决定打电话叫油漆匠或修理工来。

2. far from 远非，一点不……

eg. I’m far from content.
我一点也不满意。