听力理解
11. A. Make an appointment with Dr. Chen.
B. Wait for about three minutes.
C. Call again some time later.
D. Try dialing the number again.

12. A. He is sure they will succeed in next test.
B. He did no better than the woman in the test.
C. He believes she will pass the test this time.
D. He felt upset because of her failure.

听力原文

11. M: Could I speak to Dr. Chen? She told me to call her today.
W: She's not available right now. Would you like to try around 3?
Q: What does the woman tell the man to do?

解析：C。男士想找Dr. Chen,女士说Dr.Chen不在，并建议男士3点左右再打过来，即晚点再打过来。答案为C。

12. W: Oh, dear. I'm afraid I'll fail again in the national test. It's the third time I took it.
M: Don't be too upset. I have the same fate. Let's try a fourth time.
Q: What does the man mean?

解析：B。听音关键在于男士所说的“I have the same fate. 我和你命运一样。”即他考试也没有考好。答案为B。