处理客户的抱怨 Handling the Customer's Complaints

S: Salesclerk 售货职员 C: Customer 顾客

情景对话 Dialogue

对话1

S: Good morning, sir. Can I help you?
早上好，先生。我能帮忙吗？
C: I hope so. I'd like to make a complaint, the goods you sent to us seem to be out of joint with your samples.
但愿能帮上。我想提一个意见，你们发来的货物似乎与你们的样品不相称。
S: What's the matter?
怎么回事？
C: It's not what I asked for.
这不是我要的。
S: What's wrong with it?
哪不对？
C: It's not the right material.
面料不对。
S: Really?
真的吗？
C: The pattern is not right, either.
样式也不对。
S: Let me check out. Oh, sorry, we sent the goods wrong.
让我查一查。噢，对不起，我们送错货了。
C: Can you exchange other goods for me?
能给我换其他货吗？
S: Sure. May I see your receipt?
能给我换其他货吗？
C: Of course. Here you are.
当然。给。
S: OK. We'll exchange other goods for you.
好的。我们马上会给您换其他货。
C: All right.
好的。