视频欣赏

【视频欣赏】

Communication Skills:
How To Talk To People: Better Communication Skills

视频文本

【听力文本】

Step 1: Use open-ended questions
For conversation to flow well, it's important to ask open questions, these often start with ‘how', ‘when', ‘why' etc.
An open question is something like: "What sort of things do you do in your spare time?"
This really gets the conversation flowing. Try to avoid asking closed questions. These are questions that can be answered with yes or no answer, such as: "Do you like films?"
Closed questions tend to kill the conversation.

Step 2: Active Listening
People speak at 100 to 175 words per minute (WPM), but they can listen intelligently at up to 300 words per minute. Since only a part of our mind is paying attention, it is easy to go into mind drift - thinking about other things while listening to someone. The cure for this is active listening - which involves listening with a purpose. It may be to gain information, obtain directions, understand others, solve problems, share interest, see how another person feels, show support, etc. It's also important to give feedback to show yourself and the other person that you've understood what they've said. Do this by summarising and repeating what you heard.

Step 3: Create a 'cocoon'
If you're finding it particularly difficult to concentrate on what someone is saying, try to imagine a “cocoon” around you and the person you're listening to. Imagine that the cocoon is blocking out all outside distractions, so you can really focus on what they're saying. Try repeating their words mentally as they say it - this will reinforce their message and help you control mind drift.

Step 4: Engage with the other person
When someone is trying to get your attention, or engage you in conversation don't turn your back on them, or answer over your shoulder. Instead, turn and face them, engage with them. Good communication is when you really engage. When you are talking to people observe your body language and your tone of voice. Remember to use open strong gestures, look people in the eye and smile when you talk unless you are complaining about something.

Step 5: Assumptions
Don't assume you know the other person's thoughts and feelings. Learn to identify when you do this. It normally occurs when the facts aren't present to support your belief, so always check with the other person what they mean when they say something.

Step 6: Antagonistic sentences
If you need to talk to someone about a difficult topic then avoid using sentences like “You should know me better”, “Why are you trying to upset me?”, “You've never understood me”, “I thought we were going to enjoy ourselves”. These are antagonistic sentences, and are not productive in any way and will just ensure there is a conflict.

词汇讲解

【词汇讲解】

1.open-ended 自由回答的，开放式的

如： Others ask open-ended questions, such as"What am I feeling?
另一些人问自己一些随意的问题，如"我现在感觉怎样？

An open-ended and generous scholarship that lets recipients write their own ticket.
让受领者自行决定的无限额且大笔的奖学金

2.drift 漂移,漂流,吹积

如：She finally drifted in two hours after everyone else.
在大家到齐之後两小时, 她终於姗姗来到。

A tiny fishing boat was drifting slowly along.
一只小小的渔船在缓缓地漂去。

3.engage 使忙碌

如：Politicians should not engage in business affairs that might affect their political judgement.
政治家不应该参与那些可能会影响其政治判断力的商业事务。

4.assumption 假定,设想,担任(职责等),假装

如：The project was predicated on the assumption that the economy was expanding.
这一计划是以经济发展的设想为依据的.

Their assumptions of an air of confidence fooled nobody.
他们装出信心十足的样子却欺骗不了任何人。

5.antagonistic adj. 对抗性的,敌对的

如：His policy is antagonistic to our interests.
他的政策兴我们的利益相抵触。

Something that separates potentially antagonistic entities, as an area between two rival powers that serves to lessen the danger of conflict.
缓冲物, 缓冲地带可用来隔离潜在的对抗性因来的东西, 如面敌对势力用来减轻冲突危险的地带

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