Man: They seem to miss a lot of opportunities. When they visit a customer to install or repair a photocopier,
男：他们似乎错过了很多次机会。当他们上门为客户安装或修理复印机的时候，
it's their chance to look at all the equipment there and suggest how Trident could supply the company's needs better.
他们有机会检查所有的设备并暗示Trident可以更好地满足公司的需求。
Then there's their problem with spares, the Parts Services Department keeps stocks low, for financial reasons,
再一个是他们的备件问题，由于经济原因，部件服务部的库存很少，
but that means the engineers often can't get the parts they need for call-outs, and the customer has to wait.
但这意味着工程师经常拿不到自己零件明细上所需的部件，客户也不得不等着。
Woman: Now, what about communications within the company? I'm sure you'll agree they're not as good as they could be. Why do you think that is?
女：现在公司内部沟通如何？我相信你一定认为他们没有原本应该的那么好。你认为为什么会这样？
Man: Well, I was a bit surprised, because, in fact, middle managers hold regular meetings with their departments.
男：嗯，我有点惊讶，因为，其实他们是由中层管理者主持部门常规会议。
But that's because they're given information by the top management about policy issues and plans, for instance, which they have to pass on.
但这是因为一些需要投票通过的政策问题和计划信息，都是由高层传达给他们的。
But I have to say that some of them don't seem to think their staff can have anything to say that's worth hearing. And, of course, this creates ill feeling.
但是我不得不说其中一些人似乎并不认为他们的员工有什么要表达的，他们的话似乎也不值一提。当然这样会引起大家的反感。