Man: Well, weak line managers are often a reason, but I can't find any evidence for that here.
男：直线管理人员环节薄弱通常也有原因，但是我找不到任何证据证明这一点。
And even the recent changes, like the cut in bonuses, have been accepted fairly calmly.
即便是近期的变化，比如奖金削减，都被相当平静地接受了。
I think it reflects people's uncertainty about their long-term prospects with the company.
我认为这反映出大家对在这家公司进行长期发展的不确定。
Woman: What would you say about the sales staff? There's a lot about them in the case study.
女：你对销售部门员工怎么看？这个案例研究中有很很是关于他们的。
Man: They're doing the best they can in the circumstances. There's a system for helping them to develop their selling skills, and that's working.
男：在这样的环境中他们尽力了。有一个系统可以帮助他们发展销售技能，很有效。
The way customers are allocated to each salesperson could be improved maybe, to reduce unnecessary travel.
或许给每位销售人员分配客户的方式能得到改善，可以减少不必要的差旅。
But they're getting contradictory signals about what they're supposed to be doing: just responding to enquiries, or going out looking for new business.
但是对于他们应该做什么，他们得到的是矛盾的信号：只是回应问价或是去寻找新客户。
Woman: Uh-huh. And what about service engineers: what's the main weakness in that department?
女：嗯。那么服务工程师呢：这个部门的主要缺陷是什么？