文本
A：Hello,Pasadena Inn,this is Sandy.How may I direct your call?
B：I'd like to speak to someone about reservations.
A：I can help you with that.What date would you like to make a reservation for?
B：We'11 be arriving May l2th,but l would like to make reservations for the penthouse.
A：Oh,I'm sorry sir.I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.Unfortunately,he's not here right now.Can I take your name and number and have him get back to you?
B：When do you expect him back in?
A：He'11 be out all afternoon;he might not be able to return your call until tomorrow.Will that be alright?
B：Yes,I suppose.My name is Sam Darcy.He can contact me at 660-843-3235.
A：Could you please spell your last name for me?
B：Sure．It's D-A-R-C-Y.
A：Okay,Mr．Darcy,and your phone number is 660-843-32337
B：That's 3235.
A：Sorry ! 3235.Great.I'll have Tony call you first thing tomorrow morning.
参考文本
A：您好，帕萨迪纳旅馆。我是桑迪，您要转接哪里?
B：我想找负责预订房间的主管。
A：我就能帮您的忙。您想订哪一天的房?
B：我们5月12日到这儿，可是我想预订的是顶层公寓。
A：噢，对不起，先生。我只负责预订标准间。你需要找一下托尼帕克，他负责全面安排高级客户。不巧的是，他现在不在这儿。您能把名字和电话留下吗?我让他给您回电话。
B：你估计他什么时候能回来?
A：他一下午都不会在办公室，恐怕明天他才能给您回电话。那样没问题吧?
B：我想，应该没问题。我叫萨姆达西，打电话6604343-3235就能找到我。
A：请拼一下您的姓，好吗?
B：当然可以，D-A-R-C-Y。
A：好的，达西先生，您的电话是660-843-3233，对吧?
B：是3235。
A：对不起，是3235。好了，我会让托尼明早一上班就给您回电话。
实战商务句型
1．I would like to speak to your director of human resources, Ms.Jenkins,please．
2．Just a moment,I'll check to see if she is at her desk．
3．This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday.
4．Yes,please have her return my call when she returns to the office.
5．I'm sorry,I didn't quite catch that,could you please repeat the number?
6．Yes,and I represent Milford Insurance．
7．Can I take your name and number and have him get back to you ?
8．I'll have Tony call you first thing tomorrow morning.

1．我想找你们的人力资源部主任詹金思小姐通话。
2．稍等，我去看看她在不在办公室。
3．我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。
4．好的，请她回办公室后给我来电话。
5．对不起，我没跟上，您能再重复一下电话号码吗?
6．是的，我是米尔福德保险公司的。
7．您能把名字和电话留下吗?我让他给您回电话。
8．我让托尼明早一上班就给您回电话。

1．It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799．
2．I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N, is that correct?
3．I will make sure Ms.Jenkins receives your message and returns your call before 3 pm this afternoon.
4．The person you need to speak with is Tony Parker,he makes all the arrangements for our executive accounts.
5．He'll be out all afternoon, he might not be able to return your call until tomorrow.

1．如果她今天下午3点以前能与我联系的话就再好不过了。打办公室电话635-8799就可找到我。
2．伯顿先生，不好意思。我想确认一下您的名字是B-U-R-T-O-N吗?
3．我会把您的口信告诉詹金思小姐，让她在今天下午3点以前给您回电话。
4．你需要找一下托尼帕克，他全面负责安排高级客户。
5．他一下午都不会在办公室，恐怕明天他才能给您回电话。