对话一及讲解
Dialogue 1

F: Hello, welcome to prise star hotel. How may I do for you?

M: Hi, yes, I have a reservation. My secretary called and booked a room a couple of weeks ago, the reservation should be for a double bed, none smoking room.

F: And what name of reservation made under?

M: It should be under Steve Johnson.

F: Mmm, let me see, it seems there is no Johnson listed for a room for tonight, is there any other name that you reservation list under？

M: No, here is the confirmation number, would that help? It is 898007,I had the room booked with a visa cord card.

F: Ah, yes, here it is, you have a standard double room, non smoking on the 3rd floor, I just need to see some identification and the credit card you booked the room with if you don’t mind.

M: Sure, here it is. Would it be possible to check out and pay the bill in the morning, also, what time is breakfast served?

F: There is a continental breakfast buffet from 6:00am to 10:00am, it’s in the lobby.

Also you can settle your bill in the morning, but we require a 20% deposit upfront, but I can just keep a record of your credit on file. Ok, I’ve got you all set up if you could just sign here, and initial here, here is your room key, anything else I can do for you?

M: Yes, could you call me a taxi please?

讲解

Book: to make arrangements to stay in a place, eat in a restaurant, go to a theatre etc at a particular time in the future 预约，预定
I'd like to book a table for two for 8 o'clock tonight. 我想订一张今晚8点的两人餐桌。

Reservation: an arrangement for a seat on a plane or train, a room in a hotel, etc. to be kept for you
I'll call the restaurant and make a reservation. 我要给饭店打个电话预定座位。
We have reservations in the name of Grant. 我们是以格兰特的名字预定的。

Check out: 结帐离开
Mrs Hyde has checked out this morning.
海德夫人今天上午已经结帐走了。

initial: (姓名或组织名称等的)首字母
He carved his initials on the wall.
他将他名字的首字母刻在这墙上。

对话二及讲解
Dialogue 2

M: Excuse me, can you help me? I would like to change rooms if possible, I couldn’t sleep at all last night, because the people in the room next to mine were making a lot of noise, also if at all possible, I’d like a room that doesn’t overlook the street, between the noisy neighbors and the highway outside, I didn’t sleep a wink.

F:I am so sorry to hear that sir, let me check and see what is available, what room are you in now?

M:I’m on the 6th floor, room 698,I’v had many problems with that room, just this morning, I called someone up to fix the light fixture in the bathroom, it didn’t work, and it still doesn’t work.

F:Oh,dear, well,it looks like we have a few rooms available, can I put you into a room on the 17th floor? It has a balcony and it doesn’t face the highway.

M: Ok, that would be very nice! What do I need to do to transfer?

F: Let me check you out of your old room, you have to sign here, and acknowledge these changes and also the charges to your previous room. Then I can hook you right up to room 1780.

M: Mmm, I don’t think the charges are right, can you explain them please?

讲解

Overlook: 眺望;俯瞰
The house on the hill overlooks the valley.
小山上的房子俯瞰着山谷。

Fix: 修理;校准;整理;收拾
We are going to have the TV fixed.
我们要请人把电视修好。

Face: 面向;正对
The building faces the big river.
这房子面向着大河。