文本及翻译
A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you?

B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.

A:Just a moment.I'll check to see if she is at her desk.May I tell her who is calling?

B:This is Bill Burton from Milford Insurance,I'm calling in regards to our meeting next Tuesday.

A:Thank you,Mr.Burton.Can you please hold for a moment?I'll check to see if she is available.

B:No problem.

A:I'm sorry,Ms.Jenkins is away from her desk.She has already left for lunch.

Would you like to leave a message for her?

B:Yes,please have her return my call when she returns to the office.It's best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.

A:I'm sorry,I didn't quite catch that,could you please repeat the number?

B:No problem,my office number is 635-8799,Tell her to ask for extension 31.

A:I'm sorry,Mr.Burton,just to confirm,your name is spelled B-U-R-T-O-N,is that correct?

B:Yes,and I represent Milford Insurance.

A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.

B:Thank you very much.

A：您好，感谢您致电布拉德福家庭公司。我是特蕾西，有什么需要我帮忙的吗?
B：你好，我想找你们的人力资源部主任詹金思小姐通话。
A：稍等，我去看看她是否在办公室。请问您是哪位?
B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。
A：谢谢你，伯顿先生。请您先等一会儿好吗?我去看看她是否在办公室。
B：没问题。
A：非常抱歉，詹金思小姐现在不在办公室。她去吃午饭了。您愿意给她留个口信n-B9
B：好的，请她回办公室后给我来电话。如果今天下午3点以前能与我联系的话就再好不过了，打办公室电话635-8799就可找到我。
A：对不起，我没跟上，您能再重复一下电话号码吗?
B：没问题。我办公室的电话是635-8799，然后再接31分机。
A：伯顿先生，不好意思。我想确认一下您的名字是B-U-R-T-O-N吗?
B：是的，我是米尔福德保险公司的。
A：我会把您的口信告诉詹金思小姐，让她在今天下午3点以前给您回电话。
B：非常感谢。
日积月累
1．Hello，thank you for calling Bradford and Sons．
2．This is Tracy speaking，how may I help you?
3．May I tell her who is calling?
4．Can you please hold for a moment?
5．I'll check to see if she is available．
6．Would you like to leave a message for her?
7．How may I direct your call?
8．I'd like to speak to someone about reservations．
9．I call help you with that．
10．When do you expect him back in?
11．Could you please spell your last name for me?

1．您好，感谢您致电布拉德福家庭公司。
2．我是特蕾西，有什么需要我帮忙的吗?
3．能告诉我您的名字吗?
4，请您先等一会儿好吗?
5．我去看看她是否在办公室。
6．您愿意给她留个口信吗?
7．您要转接哪里?
8．我想找负责预订房间的主管。
9．我就能帮您的忙。
10．你估计他什么时候能回来?
11．请拼一下您的姓，好吗?