Welcome back to Business English Pod as we continue to look at the language and vocabulary of air travel. 欢迎回到商务英语播客节目，我们继续学习航空旅行的语言和词汇。

Air travel relies on a very complex system of scheduling. Unfortunately, that means that travel plans don't always work perfectly. The possibility of problems goes up whenever you have one or more connecting flights. What if one airplane is late? What if your bags aren't transferred properly to your next flight? What if the connecting airport has delays? 航空旅行建立在复杂的日程安排系统之上。不幸的是，这意味着航空旅行不总是很顺利。无论什么时候你有一个或更多的转机，都会产生问题。如果一架飞机迟了怎么办？如果你的旅行包没有及时转到另一架航班怎么办？如果转机的时间也推迟了怎么办？

Problems happen, and you need to be prepared to deal with them. This is what we'll be looking at in this lesson. Last time we heard Robert check in for a flight to London, with a connecting flight in Chicago. Everything went smoothly at check-in. Robert stated his destination, checked his bags, chose a seat, and confirmed his gate and timing. But his connecting flight was scheduled to leave soon after he arrived in Chicago. And for that reason, a delay in landing has ruined Robert's travel plans. 问题发生了，你需要做好解决它们的准备。这就是我们在这一课里要学习的。上一节中，我们听到罗伯特登上去伦敦的飞机，选择了一个座位，那个就是转机的航班。在检票的时候，一切都进行地很顺利。罗伯特说了他的目的地，检查了他的包裹，选择了一个座位，确认了他的登机门和时间。但是他的转机在他到达芝加哥不久就要起飞了。由于这个原因，飞机晚点到达破坏了他的计划。

Today we'll hear Robert trying to work through the problem of a missed connection. He needs to work out a solution so that he can get to London for an important meeting the following morning. To do that, he'll need to explain his problem, express urgency, make special requests, work through options, and agree reluctantly. 今天我们听到的是罗伯特试着解决错过航班的问题。他需要找到解决办法，这样他就能够在第二天早晨到达伦敦参加会议。为了转机，他将需要解释问题的原因，表达出问题的紧急性，说出特别的要求，看看有没有可以选择的航班，并且愿意接受安排。

Listening Questions

1. Why did Robert miss his connecting flight?

2. What solution does Robert request from the ticket agent?

3. What does the ticket agent remind Robert about?