This is the second in a two-part Business English Podcast lesson on resolving conflict, in which we’ve been focusing on solving everyday disagreements in the office. Ben, a new training specialist at a manufacturing company, feels that he is doing an unfair share (that is, too much) of the work in his department. Gerry, Ben’s manager, talks with him to solve the problem.
这是有关解决分歧的系列课程的第2节课，我们会来学习下如何解决日常办公室中出现的分歧。Ben是一家工厂的培训专家，他感到他负责的工作太多了，Gerry是Ben的经理，正在同他交谈来解决问题。

In the first episode, we studied how Gerry opened the discussion in an informal, non-threatening way, and we looked at how he listened actively to Ben to win his trust.
在第一节课中，我们谈到了，Gerry如何以一种非正式的，没有威胁的方式开始了讨论。我们来看下他是如何积极倾听Ben的谈话来获得他的信任。

In this episode, we’ll pay attention to how Gerry and Ben work together to come up with a solution. In particular, we’ll focus on how they state common goals, raise concerns, and agree action.
这节课中，我们来关注下 Gerry和 Ben是如何共同来解决问题的。尤其要注意，他们如何陈述普通的目标，引起关注并达成协议。

Where we left off last time, Gerry had just asked a question to resolve the conflict: Gerry wants to know what Ben would suggest doing to fix the situation.
我们上次停止的地方，Gerry问了一个解决分歧的问题：Gerry想知道Ben解决问题的建议。

Listening Questions:
1) What solution does Ben propose?
2) In which area does Ben feel he could make a real contribution?
3) What action do Ben and Gerry agree on?