Problems, and more problems. Sometimes business seems to be all about dealing with problems. And when dealing with problems in a second language over the telephone, we need to be especially careful in our discussions, since we cannot see the reactions of the other party.

问题和更多的问题。有时候商务似乎就在是处理问题。打电话时用外语和对方交流处理问题时，我们要特别小心，因为我们无法看到对方的反应。

In today’s Business English Podcast we’ll listen to business people discussing a delivery problem over the phone. Then, we’ll review the language that is used to establish relationships, discuss the problem and come to agreement on a solution.

在今天的商务播客中我们先听下人们在电话中讨论投递的问题。然后我们一起来回顾用来建立关系，谈论问题和达成协议的语言。