BEP 23 – Telephoning: Handling a Difficult Customer
Today, we’re going to talk how to deal with problems with the caller, which are of course much harder to handle! But, with the proper language and phrases, you can show the caller that you want to help, and reassure them that you can help solve the problem.

今天，我们要讲解如何客户提出的问题，当然更难处理，但是使用准确的语法和短语，你能向对方表明你想要帮忙，并让客户放心你能帮助来解决问题