Unspoken Messages

不言而喻的消息

陈豪在北京的ABC美国公司工作。他散会后跟同事Amy一起往外走。

(Office ambience)

A: CH, What happened to you during your presentation?

C: 你注意到什么了吗？

A: You were doing a great job. You obviously had done extensive research. You had good materials. You were completely confident until half-way through.

C: 这么说你能看出我后半截很不自在？

A: Yes. You suddenly became unsure of your self.

C: 唉，都是因为Mr. Stone, 上个月从纽约来的副总。

A: What about him?

C: 他根本没看我，一直在看其他文件。

A: Did you try to ignore that?

C: 我也试着不去管他，可注意力就是集中不起来。

A: Did Mr. Stone do anything else?

C: 他还在椅子上转来转去，不断看窗外。

A: He's the key decision maker these days.

C: 是啊，现在公司一切都是他说了算，更糟糕的是，他刚刚让秘书通知我，要找我谈话。

A: Try not to let this upset you too much until you meet with him. Let me know what happens, will you?

陈豪下午去找Amy。

A: How did things go with Mr. Stone?

C: 完全是虚惊一场。Mr. Stone还表扬我，说我工作很有成绩。

A: That's great.

C: 看他早上开会时的表现，难道我的担心是多余的吗？

A: You were reading his body language this morning and he clearly wasn't sending a positive message.

C: Body language? 肢体语言？

A: Words aren't the only way we communicate. We send messages with our bodies.

C: 那Mr. Stone的肢体语言为什么跟他的想法不一样呢？

A: Perhaps he was distracted or had something else on his mind. Evidently he was listening to you, but that is not the impression you got.

C: 下次再遇到这种情况，我应该怎么办呢？

A: Normally, you could have stopped at that point and asked for questions or opinions, specifically addressing the person who didn't seem to be involved.

C: 停下来征求意见和问题？可Mr. Stone是老板啊？

A: In this case, you were in a tough spot since he is the vice-president.

C: 你别说，有了这件事，我今后肯定会特别注意自己的肢体语言。

A: That's a good lesson for all of us. Too often we send nonverbal messages without being aware of how others interpret them.

C: 这么说来，很多误解都是在不知不觉之中产生的。

A: Body language can be used to impress people or to turn them off. It is directly related to good manners if you think about it.

C: 肢体语言怎么会跟一个人的礼貌和修养有关系呢？

A: Positive body language like giving someone your full attention and having a pleasant expression on your face are all part of showing courtesy and respect.

C: 注意听别人讲话本身就是对别人的尊重。