(单词翻译:单击)

Lesson One

Guest Thinks Bill Is too High

C:Good afternoon,Finance Department.

G:Hello.I have a question about my bill.

G:3309.

G:The laundry charge is too high.

I only used the laundry service twice last month.

It can't be 420 yuan.It's impossible.

C:Just a moment,please.Let me get your laundry slips for the last month

...Thank you for holding.

......谢谢您的配合。

According to our records you used the laundry service four times last month.

I have our copies of your laundry bills here.

Would you like to come down to and check them?

G:Yes,I would.Thank you.

G:Hello.I'm here to see the laundry slips you charged me for.

C:You're Mrs. Jackson in room 3309?

G:Yes,that's right.I think there must be a mistake.

I only used the laundry service twice last month.

G:There I told you.These two are not ours.

C:That's not Mr. Jackson's signature?

G:No,it's not.

I think this says 3307,although I can see how you might think it's 3309.

It's not so clear.

C:Let me see...Yes,I see what you mean.

Okay,I'll check the signature of the guest in room 3307.

G:Well anyway,they're not ours.

So could you please take them off my bill?

C:(smiling )I will.I'm sorry for the mistake.

I'll change it for you...Okay.The total is 200 yuan.

G:That's better.And here you are.(gives chashier 200 yuan)

Oh-could you please print up a new bill for us?

Mr.Jackson needs this to turn into his company to get reimbursed.

Jackson先生需要把这份账单交给公司报销。

Lesson Two

C:Here are the copies of your laundry slips.

G:Hmm.Something doesn't look right here.The figure's just too high.

Could you just check the addition on these charges again?

Oh you're right! There is a mistake.

It should be 320 yuan,not 420 yuan,I'm sorry.

G:Never mind.But I knew it was too high.

Lesson Three

Guest Agrees after Seeing Laundry Slips

C:Here are the copies of your laundry bills.

G:Let me see.I think this one's wrong.

I didn't wash three pairs of pants,I washed only one.

C:May I see?...Well,it has your signature on it,sir.

I'm afraid we have to accept this as the record.

G:I guess you're right;I did sign them all.

I just can't believe it's so expensive!(sighs)

C:Would you like to pay now?

G:Okay.What's the total?

Lesson Four

Mistake on Laundry Slip

G:This price is wrong.

I didn't want this dry-cleaned I just wanted it washed.

But I'm being charged for dry-cleaning.

C:May I see?Hmm.I see what you mean.

G:Actually,no.I have an appointment.Would you call me later about it?

C:Yes.I'll get back to you after I speak with the Laundry Service.

• laundryn. 洗衣店，要洗的衣服，洗衣
• slipv. 滑倒，溜走，疏忽，滑脱 n. 滑倒，溜走，疏忽，失