真题练习

237. 听下面材料，回答第(1) (2) (3) 题。

(1) What's the possible relationship between the two speakers?

A. Saleswoman and customer.

B. Purchasing manager and clerk.

C. Administrative officer and customer.

(2) What is wrong with the video recorder?

A. Its compartment is broken.

B. It destroys video tapes.

C. It produces unclear visions.

(3) What does Mr. Cruise require of the woman?

A. An exchange of the video recorder for a new one.

B. An immediate apology for the service.

C. A repair of the video recorder and compensation for his tapes.

原文+答案解析

237.

W: Sound and Vision, Administrative Department, Eve Wheeler speaking. Can I help you?

M: Good afternoon, madam. This is John Cruise. I wish to register a complaint about my video recorder.

W: I see. I hope I can be of some help. Can you explain what the problem is, please?

M: Well, the recorder has severely damaged two quite valuable tapes of mine. And you guaranteed that this machine is the best there. I hope you understand that a simple repair is just not enough. I demand compensation for the lost tapes as well.

W: I'm sorry. That's all very unfortunate. I'm sure something can be done. I will put you through to our legal consulant, Mrs. Schroder. One moment, please. (dialing sound...) Hello, Mr. Cruise? Thank you for waiting. I'm awfully sorry, but Mrs. Schroder is having a meeting right now. Could she call you back later this afternoon?

M: I hope you're not trying to get rid of me.

W: Not at all, sir. I have noted your complaint and I will urge Mrs. Schroder to call you back as soon as possible. Could I have your phone number, please?

M: Yes. It's 0181 945 8719.

W: Thank you very much. Goodbye.

答案解析：

(1) 正确答案为C。根据对话的开头两句Administrative Department行政部以及register a complaint投诉，可知二人为行政人员与顾客的关系，因此C项正确。

(2) 正确答案为B。根据the recorder has severely damaged two quite valuable tapes of mine.录像机毁了我两盘非常珍贵的录像带。可知，录像机的问题是毁坏录像带，因此B项正确。

(3) 正确答案为C。根据a simple repair is just not enough. I demand compensation for the lost tapes as well.简单的修理是不够的，我还要求对录像带的损失已经赔偿。可知，男子要求修理录像机，并赔偿他的录像带。因此C项正确。