真题练习

223. 听下面材料，回答第(1) (2) (3) 题。
(1) Where does this conversation most probably take place?
A. In a restaurant.
B. In a hospital.
C. In a bank.

(2) How does the woman respond to the service here?
A. By complaining.
B. By questioning.
C. By ignoring.

(3) What does the man promise to do?
A. Pay back the woman's money.
B. Make an apology to the woman.
C. Inform someone in charge of the matter.

原文+答案解析

223.
W: Waiter! I'd like to speak to the manager please... immediately if possible.
M: Is anything wrong, Madam?
W: I'm afraid there is. The service here has been terrible. We had to wait twenty minutes for a glass of mineral water.
M: I see. Well I'm sorry to hear that. The trouble is that we're a bit sort of hands at present. Two waitresses are ill.
W: All right, but that's no excuse. My husband asked for goose and he was brought chicken instead. It's just unbelievable! And my beans weren't cooked properly. It wasn't a very enjoyable meal at all.
M: This is most regrettable.
W: Look at this bill. We've been overcharged. We only had one dessert, not two. Can you check the bill again, please?
M: I do apologize, Madam.
W: I'm afraid I'm not going to pay the service charge, or give a tip, as I don't feel satisfied with it. I'm quite disappointed as a matter of fact.
M: I'll pass on your complaints to the manager right away.
W: Thank you.

答案解析：
(1) 正确答案为A。根据Waiter! I'd like to speak to the manager please.服务员，我想和你们经理谈谈，以及之后谈到的meal这餐饭，可知，对话发生在餐厅，因此A项正确。
(2) 正确答案为A。根据The service here has been terrible. We had to wait twenty minutes for a glass of mineral water.服务太糟糕了。一杯矿泉水就让我们等了二十分钟。以及后来男子说会跟经理说女子的complaints抱怨，可知，女子在抱怨餐厅的服务，因此A项正确。
(3) 正确答案为C。根据I'll pass on your complaints to the manager right away.我会马上向经理传达您的抱怨。可知，男子会通知负责人来处理。因此C项正确。