予以补偿
indemnify for the loss
A: We found the peanuts bought from your company short-weight.
B: How can that be?We'll make a thorough investigation.
A: We do hope you would indemnify us for the loss.
B: We'll try our best to solve it.

装运之前严格检验
well-examined before shipment
A: I must raise a claim against you on rusty dishwashers.
B: That's impossible!Our goods are well-examined before shipment.
A: According to our spot investigation,the dishwashers were rusty before shipment.
B: Could I see your certification?

我们很抱歉不能接受贵方的索赔。
We regret your claim can't be accepted.
A: How are you going to settle our claim on your delayed delivery?
B: It's not our fault.The unexpected dockers strike caused the delay.
A: But you're also responsible for our heavy loss.
B: We regret your claim can't be accepted.

贵方应该找保险公司索赔。
The claim should be referred to the insurance company.
A: I've a complaint to make.The goods delivered are heavily saturated by water.
B: Since our contract was signed on an FOB basis,we're sorry to refuse your claim.
A: Do you mean it's not your responsibility?
B: Yes.The claim should be referred to the insurance company.

我方愿意赔偿。
We agree to accept/meet your claim.
A: It left us no choice but to file a claim on your improper packing.
B: In view of our friendly business relations,
we're going to meet your claim.25% compensation must be made.
A: We really appreciate that.
B: We warrant this kind of mistake won't happen again.

我们是否可以双方各承担50％？
Could we propose to settle on the basis of a 50/50 split?=I'll suggest we go halves with you.
A: Obviously,things have gone beyond our control.
B: Do you mean it's nothing to do with you at all?
A: Please calm down.Could we propose to settle on the basis of a 50/50 split?
B: Well,we'll think about it.