I need to take down a few details of the actual damage over the phone before you put in a full report.
在你填写完整的报告之前，我需要在电话中记下实际损毁的细节。
Can you tell me how many items were damaged and what the damage was?
你能告诉我有多少物品损坏了，而且损坏的物品是什么吗？
Yes,well four things actually.
好的，事实上有四个东西。
I'll start with the big things.
我从最大的说起。
My TV first of all.It's a large one...very expensive.
首先是我的电视。它很大，非常贵。
Our insurance doesn't cover electrical problems.
我们的保险不包括电子故障。
It isn't an electrical problem.
这不是电子故障。
The scren has a huge crack in it so it's unusable.
屏幕上有一个巨大的裂口，所以已经没法用了。
I see.Any idea of the price to repair it?
我明白了。你知道修理的价格吗？
No.Well,I don't think it can be repaired.It will need a new one.
不知道。我觉得它没法修了，需要一个新的。
Okay. I'll make a note of that and we'll see what we can do.
好的，我记下来了，我们会看看该怎么办。
Now,what was the second item?
现在，第二个物品是什么？
The cabinet from the bathroom was damaged as well.
厕所的橱柜也坏了。
It's a lovely cabinet,we use it to keep our towels in.
这是一个很好的橱柜，我们用它来存放毛巾。
And what is the extent of the damage?
毁坏的程度是什么？
Well,the back and the sides seem okay but the door has a huge hole in it.
后面和两侧还可以，但是门上有一个巨大的洞。
It can't be repaired. I'm really not very happy about it.
没法修复了，我对此很不高兴。
And how much do you think it will cost to replace it?
你觉得换掉它要花多少钱？
Well,when I bought it last year I paid $125 for it.
我去年买的时候花了125美金，
But the one I've seen here in Sydney is a bit more expensive,it's $140.
但是我在悉尼见过一个要贵一点，需要140美金。
Right,and what was the third item?
好的，第三件是什么？
My dining room table.It's a lovely table from Indonesia.
我的餐桌。这是一张好看的印尼餐桌。
It must have been very hot inside the container because one leg has completely split down the middle.
集装箱里一定很热，因为一个桌腿已经完全从中间折断了。
The top and the other three look okay thank goodness.
谢天谢地，桌面和其他三条腿没事。
Any idea of the price to repair it?
你知道修理它的价格吗？
Well,I had an estimate done on this actually because it is a very special table to us.
事实上，我做过估价，因为这个对我们来说很特别。
They quoted us $200,which is really pricey so I hope the insurance will cover the total cost.
他们给出的报价是200美金，价格很高，所以我希望保险能够全额理赔。
I'm sure that will be fine.What was the last item,Mr Alexander?
我肯定会没问题。亚历山大先生，最后一件是什么？
Well,we have a lovely set of china plates and dishes,you know,with matching cups,saucers,the lot.
我们有一套精美的瓷盘与茶杯、茶碟等搭配。
They were all in the one box which must have got dropped because some plates were broken - six actually.
它们都在一个箱子里，但是肯定是摔了，因为一些盘子都碎了，事实上是碎了6个。
And can you tell me the replacement value of these?
你能告诉我它们的价格吗？
Well,it's hard to say because they were part of a set but they can be up to $10 each as it's such a good set.
很难说，因为它们属于一套，但是可能高到10美金一个，因为这是一套很好的瓷盘。
Okay,so that would be around $60 altogether? Yes,that's right.
好的，所以一共是大约60美金？-没错。
And is that all of the items?
就是这些吗？
Yes.So what do I have to do now?
是的，那么我现在该怎么做？