JUDY: Good morning.Total Insurance,Judy speaking,how may I help you?

MICHAEL: I recently shipped my belongings from overseas back here to Australia and I took out insurance with your company.Some items were damaged during the move so I need to make a claim.What do I have to do?

JUDY: Okay,well first I need to get a few details about this.Can you give me your name please?

MICHAEL: Yes.It's Michael Alexander.

JUDY: Okay.And your address please?

MICHAEL: My old address of my current one?

JUDY: Your current one.

MICHAEL: It's 24 Manly Street,Milperra near Sydney.

JUDY: What was the suburb,sorry?

MICHAEL: Milperra.M-I-L-P-E-R-R-A.

JUDY: Right.Now,who was the shipping agent Mr Alexander?

MICHAEL: You mean the company we used?

JUDY: Yes,the company who packed everything up at the point of origin.

MICHAEL: Oh,it was...er...First Class Movers.

JUDY: Okay...where were the goods shipped from?

MICHAEL: China,but the ship came via Singapore and was there for about a week.

JUDY: Don't worry,all of that information will be in the documentation.Now,the dates.Do you know when the ship arrived?

MICHAEL: It left on the 11th of October and got to Sydney on the 28th of November.

JUDY: Okay.I need one more thing.There's a reference number.It should be in the top right-hand corner of the pink form they gave you.

MICHAEL: Let me have a look.I have so many papers.Yes,here it is.It's 601 ACK.

JUDY: Thanks.