技能训练


Please choose a correct answer for each question.

1. Who was the guest impressed with?

A) the receptionist

B) the chef

C) the waitress

2. How does the guest pay for her bill?

A) credit card

B) cheque

C) cash

3. What time does the lady's train leave?

A) 6:15pm

B) 7:50pm


C) 7:15pm

4. How long does it take to get to the main station?

A) 50 minutes

B) a quarter of an hour

C) half an hour
文本
(At the reception)
Femaile guest: Hello, I’d like to check out. Room 632.

Luke: Certainly, madam. I hope you enjoyed your stay?

Female guest: Yes, thank you. I thought the conference was very well-organised and I really enjoyed the dinner last night. I know you had some problems but I thought your staff coped with them very well indeed. Eh, that young waitress was a model of how to handle difficult customers.

Luke: I’m pleased to hear that. I’ll let her know you were impressed.

Female guest: Yes I was indeed, although not so much with your chef, I am afraid. Oh, his cooking was excellent but he really shouldn’t be let out of the kitchen. If that nice waitress hadn’t stepped in, he could have started a major row.

Luke: Oh, dear, That’s not so good.
Female guest: Anyway, as I said his cooking was fine. And as a whole, I think the conference was a great success, so I’ll be reporting that back to our head office in Hong Kong.

Luke: Oh, I see , you…
Female guest: Yes, I was given the brief to take note of how your hotel performed over the whole conference weekend and report back my findings. And I’m pleased to tell you that - on the whole, they were very favourable indeed, one or two minor hiccups excepted.

Luke: Well that’s really good news, madam... Oh, here’s your bill for the few extras you had. After what you’ve just said, I’m almost embarrassed to ask, but...er, how would you like to pay for them?

Female guest: Oh, no that’s fine. Put them on my credit card, thanks. Here…
Luke: Thank you. It’s just for the papers and the few things from the mini-bar. So… er, here is your receipt. And I’d like to wish you a safe journey home.

Female guest: Oh, yes, but I want to do a bit of sightseeing before I head home. Can I leave my suitcase here and pick it up later?

Luke: Yes of course. We’ll put your bag in our store room. Andrej!

Female guest: Fine, and could you order me a taxi for later – my train leaves at 7.15 pm.

Luke: Yes, certainly, what time would you like the taxi for? It takes about 15 minutes to get to the main station.

Female guest: Okay, well then let’s say at 6.30 pm.

Luke: Okay, I hope you enjoy the sights and see you later.

Female guest: Bye.
(A while later)
Luke: Steve? It’s Luke here. I’ve got some very good news for you. I think we just passed the three-day conference test.
日积月累
cope (v.) - to deal with a difficult situation successfully 成功应对
I was amazed at her ability to cope with the difficult situation.
她对付困境的能力使我惊讶。

impress (v.) - if you are impressed by something, you have good opinion about the thing. 给...极深的印象;使感动
The sights of the city never fail to impress foreign tourists.
外国游客无一不对该市留有深刻印象.
The girl impressed her fiance's family with her liveliness and sense of humour.
姑娘又活泼又富幽默感, 未婚夫家人十分喜欢她.

row (n.) - argument大声而激烈的争论; 吵架
I think they've had a row.
我想他们一定吵架了.

brief (n.) - a set of instructions (usually used in British English) （对某情况﹑ 工作或任务的）指示和资料
It's not part of my brief to train new employees.
训练新雇员不是我工作范围以内的事.

take note of sth - to pay attention to something 注意，关注
Take note of what I say and don't forget it.
注意听我的话,不要忘记。

perform (v.) - to carry out, do an action履行;执行;完成;做
The young doctor performed the heart operation.
这位年轻医生为病人做了心脏手术。
They always perform their duties faithfully.
他们总是忠实地履行自己的职责。

on the whole - in general 总的来说
On the whole, I like it.
总的看来,我喜欢这个。

favourable (adj.) - something that is pleasing or winning approval成的; 同意的; 嘉许的:
It's encouraging to receive a favourable report on one's work.
工作得到好评是令人鼓舞的.

hiccup (n.) - a small problem which causes delay in doing something for a while but does not lead to serious consequences暂时性的小问题; 暂时的停顿
There's been a slight hiccup in our mailing system.
我们的邮政系统临时出了一点小问题.

embarrassed (adj.) - feeling shy 尴尬的，不好意思的

sightseeing (n.) - visiting the interesting places of a city when people are on holiday观光,游览
Some people like to lie on the beach, but I prefer sightseeing.
有些人喜欢躺在海滩上,而我则宁愿去游览观光。

sights (plural n.) - the places or things that are worth seeing名胜,观光地
We did the sights of Vienna last week.
上星期我们在维也纳观光。
答案
1. C

2. A

3. C

4. B