技能训练


Please choose a correct answer for each question.

1. Why does the guest in room 418 phone reception?
A) he wants to complain about the lights going out

B) he has a problem with his TV

C) he wants something to eat and drink

2. What does Luke suggest to the lady guest while she waits?
A) relax in the main bar

B) relax in the restaurant

C) relax in the reception area

3. What does the guest from room 208 complain about?
A) No bottled water in his room

B) No soap in his room

C) No towels in his room
文本
Luke: Reception, can I help you?
Male guest: Hello, yes, this is Mr Taylor in room 418. All the lights seem to have gone out.

Luke : Yes I am sorry about this, sir, our electrician is investigating the problem right now. We should have normal power in a few minutes. I do apologise for any inconvenience.

Male guest: Oh, well is there any chance of getting something to eat and drink sent up to my room whilst we’re waiting for it to come back on?

Luke : Well I’m not sure if we have any power to do any hot food sir, but I can certainly send some sandwiches up to your room now… Oh, there we are sir, the emergency generator has kicked in now – the lights are back on. So, er, what exactly would you like sent up sir?

Male guest: Well can I have some smoked salmon sandwiches (we don’t need anything hot right now ) and a nice cold bottle of Chablis please, and two glasses please.

Luke: Yes of course sir, smoked salmon sandwiches and a bottle of our Chablis. I’ll get that organised right away. Thanks very much sir. Bye bye.

Luke: Hello Madam, can I help you?

Female guest: Yes, I’d like to check in, can I? Is there a problem?

Luke: I’m afraid we’ve just had a temporary problem with our electricity supply madam, so our computers are down at the moment. That means I can’t give you your room card until the computers are back on again, but in the meantime, would you mind filling in this form?

Female guest: Okay, but what am I going to do? I don’t want to hang around waiting for your computers to come back on.

Luke: No of course not, madam. Please accept my apologies for the inconvenience. May I suggest that you relax in the main bar with a drink of your choice, compliments of the hotel? I’ll phone through to our bar staff to make sure they don’t charge you. And I’ll come and call you when the computers are back on and we can check you in properly.

Female guest: That’s a good idea, thank you!

Luke: You’re more than welcome, madam. And I do apologise again.

(The female guest leaves and then a male guest arrives at the reception)

Luke: Yes sir?

Male guest: Hello, I’ve just come down from room 208. There are still no towels in my room I’m afraid. I did call you about it earlier.

Luke: Yes, indeed sir. I’ll get onto housekeeping about it right away.

Male guest: And I’m wanting to have a look around the town. Have you any suggestions where I should start.

Luke: Well, here is a map of the town sir. You’re very welcome to this. Now we are here, you see, and If I were you, I would go along to the front…here…and walk along until you come to the main pier. That’s quite interesting in itself - it’s got a funfair on it and lots of rides and games.

Male guest: Er no…I…I don’t think that’s quite me.
实战词汇
electrician (n.) - a person who maintains the electrical system of a building电工;电气技师

investigate (v.) - to look into and examine a problem carefully调查,研究
The detective was sent to investigate the crime.
那位侦探被派去调查该罪行。

apologise (v.) - to say sorry about having done something that is unpleasant. We usually 'apologise to somebody for something'. 道歉

inconvenience (n.) - the state of having caused troubles or problems不便;麻烦,打扰
The delay caused great inconvenience.
这一耽搁造成很大不便。

whilst (conj.) - it is the same as 'while' but 'whilst' is usually used in British English; 'whilst' means 'during the time that'. 时时

generator (n.) - a machine which produces electricity 发电机

kick in (phrasal v.) - (informal) to happen or to start 开始

Chablis - it is a famous brand of white wine which comes from the Burgundy region in France沙布利白葡萄酒（产自法国东部的无甜味白葡萄酒）.

temporary (adj.) - not permanent, not lasting for a long time临时的;暂时的,一时的
Ellen has got a temporary job.
艾伦找到一份临时工作。

in the meantime - until something expected happens 同时

housekeeping (n.) - the housekeeping section or department of a hotel is responsible for cleaning the hotel rooms. Depending on the size of a hotel, the housekeeping department comprises mainly of housekeepers, room maids, cleaners, valets and laundry keepers. 客房部

pier (n.) - it is usually a long structure which is built at the edge of water and used by people to get into and out of boats桥墩,墩

funfair (n.) - it is a place of outdoor entertainment and is set up with machines like the big wheel, roller coaster for people to ride on and also games for people to play and win prizes. 游艺集市

historic (adj.) - it is important in history历史上著名的;历史上有重大意义的
The historic battle changed the fate of two nations.
这一历史上著名的战役改变了两个民族的命运。

oriental (adj.) - relating to Asia 东方的

over the top - (informal) usually used in British English, it means 'too extreme'. 夸大的；过度的，离谱的

Regency (n.) - it refers to the style (like architecture, interiors and design) which is popular in Britain from 1811 to 1820. 摄政时期(尤指英国历史上1811～1820年间一段时期)
答案
1. C

2. A

3. C