技能训练
Please choose a correct answer for each question.

1. Why has Luke been busy?

A) lots of guests have been checking out

B) he’s had lots of guests’ complaints

C) lots of conference delegates have been checking in

2. What are the workmen doing?

A) repairing the fire door

B) repairing the kitchen

C)repairing the fire alarm

3. What is the guest’s name?

A) Mark Black

B) Mike Black

C) Mark Block

4. What would the guest like to change?

A) the floor number

B) the view

C) his bed

5. When is the buffet?

A) this evening

B) on Sunday

C) tomorrow evening

6.What does Luke give the guest?

A) a map of Brighton

B) a receipt

C) a conference programme
文本
(At the reception counter)
Luke: Hey Naomi, how’s it going?

Naomi: Busy, busy, busy! I’m on my way to the wine bar cellar - getting tonight’s opening drinks event organised. How about you?

Luke: I’ve been rushed off my feet! There have been loads of conference delegates checking in. You hear that drilling going on? The workmen have finally arrived to repair that fire door that didn’t shut. It’s driving me mad!

Naomi: Well, I can see you’re busy. Speak to you later!

Luke: Bye! Yes, sir, can I help you?

Male guest: I am here as part of the conference, I believe you have a room booked for me. My name is Mark Black.

Luke: Just one moment sir and I’ll check. Yes, Mr Black, we have a reservation in your name – a single room with en-suite bathroom for two nights, is that correct?

Male: Eh yes, how about… would it be possible for me to have a double bed? I am not used to sleeping in a single.

Luke: Let me just check on that, I don’t think it will be a problem. Yes, that is fine, I am just changing the booking. Could I ask you to fill out this form for me, sir?

Male: Certainly, do you have a pen?

Luke: Here you are. And may I have a credit card?

Male guest: Why do you need my credit card? My company is paying for the room.

Luke: It’s just the hotel policy sir, as the mini-bar expenses are not charged to your company. We won’t deduct any money using your card without your consent. It’s just a precaution which we ask all our guests to comply with.

Male guest: Oh I see, well, I don’t think I’ll be using the mini-bar. I thought my hotel bill would be covered by my company.

Luke: Yes, your company will be paying for your room and it includes breakfast. There’s also a welcome event this evening at six and a dinner tomorrow evening and again a buffet organised on Sunday after the conference itself finishes. Now would you mind letting me have your credit card so I can complete the registration formalities?

Male guest: Alright then, here it is. And you definitely won’t charge the room to it? I don’t want any surprises when I get back home.

Luke: I can assure you sir this is only a precautionary measure which is quite standard in most hotels nowadays. Thank you for the card, let me just swipe it… Okay now I have your card details. On checking out, if you have run up any expenses not covered by your company, you can choose to pay by credit card or cash, whichever you prefer. Here is your room card – room 435 on the fourth floor. Breakfast is served between 7.30 and 10.30 in the main restaurant on the first floor. And here is a conference programme. My colleague will show you to your room. Andrej!

Male guest: Okay thank you.

Luke: Thank you sir, I hope you enjoy your stay with us.

(Background: Argh, what’s going on?)

Luke: what on earth? What’s happened to the electricity? I can’t see a thing!
日积月累
cellar (n.) - a room which is used for storage and is situated under the ground floor of a building 地下室,地窖

rush off my feet (exp.) - you say this when you are very busy 忙的不可开交

delegate (n.) - a person chosen as a representative to attend, vote or speak at a meeting 代表

drilling (n.) - the action of making holes by using a machine 钻洞

en-suite (adj. or n.) - it is a bedroom with a bathroom attached 带浴室的卧室

double bed (n.) - a bed which is big enough for two people to sleep in 双人床

expense (n.) - the amount of money that is spent on something 开销，花费

charge sth to - if a bill is charged to your company, your company is paying the bill or expenses for you 支付

deduct (v.) - to take away an amount from a total扣除,减除
deduct a tax from one's wages
从工资中扣除税款

consent (n.) - permission同意; 允许
Her parents refused their consent to the marriage.
她的父母不答应这门婚事.
He gave his consent for the project to get under way.
他同意将这个计划付诸实施.

precaution (n.) - to take an action to prevent something bad from happening预防措施或方法
take an umbrella just as a precaution 带把伞, 有备无患

comply (with) - to act according to a set of rules 按要求﹑ 命令去做; 依从; 顺从; 听从; 服从
She was told to pay the fine, but refused to comply.
通知她交纳罚款, 但她拒不服从.

buffet (n.) - it is a kind of meal where people can choose what they like to eat and serve themselves from a variety of dishes. 自助餐

formalities (plural n.) - you have to do something because the law requires you to do so正式手续
It's a formality that we have to go through.
这是我们必须办理的手续。

swipe (v.) - to swipe a credit card is to move the credit card through a device which can read the information stored on a magnetic strip of the credit card. 刷(信用卡)

run up (phrasal v.) - if you run up some money, it means that you owe that amount of money积欠
She ran up a large bill.
她积欠了一大笔账。
答案
C A A C B C