WOMAN: Hello...motor insurance department...

MAN: Oh hello...I'd like to ask about insurance for my car.

WOMAN: Yes,of course.I'll just take a few details.What's your name?

MAN: Patrick Jones.

WOMAN: And your address?

MAN: It's 27 Bank Road.

WOMAN: 27 Bank Road.Is that in Greendale?

MAN: Yes.

WOMAN: And what's your daytime phone number?

MAN: My work number is 730453.

WOMAN: And could I ask what your occupation is?

MAN: Dentist.

WOMAN: OK...now a few details about your car...What size is the engine?

MAN: It's 1200 ccs.

WOMAN: Thank you ... and the make and model?

MAN: It's a Hewton Sable.

WOMAN: Could you spell the model name please?

MAN: Yes...S-A-B-L-E.

WOMAN: Ah yes...thanks.And when was it made.

MAN: 1997.

WOMAN: Lovely...right...I presume you've had a previous insurer?

MAN: Yes.

WOMAN: Right...we need to know the name of the company.

MAN: Yes...it was Northern Star.

WOMAN: Thank you,and have you made any insurance claims in the last five years?

MAN: Yes...one in 1999.

WOMAN: And what was the problem?

It was stolen...but...

WOMAN: That's fine,Mr jones...that's all we need to know at the mornent...