MAN: OK,I just have to fill this form out for you.So what date do you want to book this for?

WOMAN: The 16th of October- oh,no,sorrythat's my departure date.I arriver on the 17th,so book it for then,please.

MAN: So,that's the Toronto Airport Shuttle to Milton.And this is for just one person or...?

WOMAN: Yes,just me,please.

MAN: Right.And you said your expeced time of arrival was 11.30?So if I book your Shuttle for after 12.00 - Let's say,12.30:that should give you plenty of time to,you know,collect your baggage,maybe grab a coffee?

WOMAN: Yeah,that sounds fine,as long as we land on time!

MAN: Well,we'll take your flight details so you don't need to worry too much about that.Now,what about the fare?What sort of ticket do you want?One way or...?

WOMAN: Yes,that'll be fine,provided I can book the return trip once I'm there.

MAN: No problem - just allow a couple of days in advance to make sure you get a seat.And what's your name.please?

WOMAN: Janet,Janet Thomson.