AGENT: And what are the problems that you've been having?

PAUL: Well, no one thing is really dangerous or anything, but you know, it’s just been building up.

AGENT: Yes, of course.

PAUL: Well the first thing is the washing machine. It's been leaking a little and it's beginning to get worse. Because we have a small child, we really need to get that done straight away.

AGENT: OK...that's a washing machine for immediate repair.

PAUL: And then there’s a niggling problem with the cooker...

AGENT: Ah ha...

PAUL: The door's broken.

AGENT: Right.

PAUL: It’s nothing serious and it can be used, but if you can send someone over in the next couple of weeks or so that’d be great.

AGENT: Fine, I've got that.

PAUL: Then we are worried about all the windows.

AGENT: Are they broken?

PAUL: No, but there are no locks on them...and you know with the insurance these days...

AGENT: And when would you like those done?

PAUL: Oh, that's not really urgent... but you never know when there’s going to be a break-in...

AGENT: No, we’ll get those done for you next week, don't worry.