MR MAX: Mm.And your telephone number?I need both home and work.

LOUISE: Home is 9835 6712 and work is 9456 1309.Do you need any ID or anything like that?

MR MAX: Yes,we need your driver's licence number,that is if you have one.

LOUISE: Yes,I know if off by heart,it's an easy one,2020BD.Do you need to see it?

MR MAX: Yes,I'm afraid I do.

LOUISE: Mm...here.

MR MAX: Right,thanks.And could you tell me your date of birth please?

LOUISE: 25 July 1977.

MR MAX: That's the most important part out of the way,but could I just ask you a few questions for a survey we're conducting?

LOUISE: OK.