Section 1
Woman: This is the Clear Point Telephone Company customer service office. My name is Ms. Johns. How may I help you?
Man: Yes, I'm moving in the lateral arrange to have a phone line installed.
Woman: This is the Clear Point Telephone Company customer service office. My name is Ms. Johns. How may I help you?
Man: Yes, I'm moving in the lateral arrange to have a phone line installed.
Woman: Of course. Let me get some information from you first. May I have your name please?
Man: It's Kramer. Harold Kramer.
Woman: And would you spell your last name for me please?
Man: K-R-A-M-E-R.
Woman: M-E-R.Got it. Okay, could I have the address where you'd like to have the telephone connected?
Man: That would be Number 58 Fulton Avenue, apartment 12.
Woman: Is that a business or a residence?
Man: A residence. It's my new home address.
Woman: Then the type of phone service you want is residential, not business?
Man: Yes, yes. It's for my home.
Woman: All right, fine. Now let me get your employment information. Who is your current employer?
Man: I work at Wrights ville Medical Group.
Woman: Then your occupation is doctor?
Man: No, I work for the doctors. I'm the office manager.
Woman: Okay, and could I have your work phone number?
Man: It's 6375559014.
Woman: 9014. Great. Just one more thing, I need to know how long you've been at your current job.
Man: I've been working at for quite a while long. Let me see, 8? No, 9. That's right, 9 years.
Woman: Okay, good. Yovue' been there long enough. So I don't need to ask about any other work history. Now, in addition to our basic phone service, we have several special services available.
Man: Could you explain them to me?
Woman: Most customers opt for unlimited long-distance service. It really saves your money if you make a lot of long-distance calls.
Man: That sounds like a good idea.
Woman: Then I'll put you down for long-distance service. Another popular service is voice mail. Voice mail takes all your messages electronically and only takes one simple phone call to retrieve them.
Man: Umm. Voice mail. No I don't think so. I have an answering machine to take my messages. It's old but it still works fine.
Woman: We also provide Internet service if you're interested in that.
Man: I am. Please put me down in Internet as well as phone services.
Woman: Right. Okay, I think we're almost finished. I just need to schedule a time for the technician to go to your apartment and do the installation. Let me see, what about next Tuesday? Would that work for you?
Man: Umm. Not Tuesday, I'll be at conference all day. Wednesday will work though.
Woman: I'm afraid I won't have any technicians in your area on Wednesday. I could send someone on Friday?
Man: That would be fine.
Woman: What time of a day works best for you, morning or afternoon?
Man: Morning would be best.
Woman: All right then, it's on the schedule. Do you have any questions?
Man: No, I don't think so.
Woman: Thank you for calling ClearPoint.