When I first started running my own business I made some dreadful mistakes in the way I handled staff.
当我第一次开始经营自己的企业时，我在对待员工的方式上犯了很严重的错误。
The worst thing you can do is stick to one strategy and apply it to every situation.
最糟糕莫过于坚持一种策略，一劳永逸将其应用于每一种情况。
Sometimes you just need to show 'em who's boss; other times some gentle persuasion is more effective - in my opinion, anyway.
有时候你只需要告诉他们谁是老板，其它时候，温和的劝说更有效——至少在我看来是这样。
I'm sure I was often criticised for my management style - not that I let it bother me, though.
我的管理方式经常受到批评——但我并没有因此而烦恼。
I've found if you want to stay in charge of a situation,
我发现，如果你想要掌控局面，
the worst mistake you can make is not keeping people up to speed with what you're doing at every single stage of the process.
你犯的最糟糕的错误可能就是没有让人跟上你每个阶段的进度。
Of course, that doesn't mean you need to be seeking universal agreement or approval for your actions and opinions -
当然，这并不意味着你需要为你的行动和观点寻求普遍的一致或认可
some people will always be critical -
有些人总是很挑剔，
but at least adopting this approach will encourage an atmosphere in which everyone feels included.
但至少采用这种方式会营造一种人人都觉得自己被接纳的氛围。