商务英语 如何进行电话交谈
日期:2017-09-22 10:19

(单词翻译:单击)

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Hi, folks. My name is Benjamin and welcome back to www.engvid.com.
大家好,我是Benjamin,欢迎回到www.engvid.com0yZ8EeyuuUMi
Today we are having a look at phone conversations, and you're going to be learning to ask firstly
今天我们将学习电话交谈,首先要知道如何
whether the person you are ringing has time to speak, whether it's a good time to call,
询问对方是否有时间听电话,这个时间是否合适,
and then we're going to be looking at explaining to them why we are calling them. Okay?
之后我们将要向对方解释,给他们打电话的原因是什么=lyy.nV2TI
So, let's get started.
那么,我们现在开始|hdv0sh=8aKrdRTt^2
Now, checking they have time to speak, you would use this if you're...
现在,询问对方是否有时间听电话,
if you're phoning a friend or if you are a business calling an individual.
如果是和你的朋友打电话或是如果企业和个人之间的电话,
This is how we do it, so I can say: 'Is now a good time to call?' Okay?
我们会说:‘现在可以讲电话么?’
And here I have 'to call' in the infinitive.'Is now'-is right now, now-'a good time to call?'
这里‘to call’用到不定式wb=]%K||Ip[XO=Nf@FF。‘现在-就是现在-可以讲电话么?’
or I can say: 'Is this a good time to call?' Okay?
或者我可以说:‘可以讲电话么?’
Or I could say... If it's to a friend I might say: 'Are you busy, Jack? Are you busy?'
或者我可以说...如果是和朋友打电话,我可以说:‘现在忙么,Jack?’
This is more formal, this is more business talk. 'Are you free to talk?' Okay? It's probably better English.
而这一种就比较正式,更加商务英语化,‘你现在有空讲电话么?’这种或许会更好一些nI%jTFcO[]TLC
Now, here we have: 'Do you have...?' Do you have? Something you have. 'Do you have a minute?'
现在我们要学习:‘你有...?’,‘你有时间么?’
Obviously you don't have a minute in your pocket, but: Are you free to talk for one minute?
显然你的口袋里并没有一分钟,但是:你能抽出一分钟时间讲电话么?
'Do you have a minute to', and now we have two options:
‘你有时间...,现在我们这里有两个选择:
So we could: '...have a quick chat'. 'Do you have a minute to have a quick chat?' or: Do you have a minute to speak?
我们可以说:‘...简单说几句’*i2Msh=7t.yzuI!p。‘你有时间简单聊一些么?’或者“你有时间说话么?
'Speak' is more formal, it's better for important things.
‘Speak’比较正式,最好是说比较重要的事情4c%TtNoN#Gco;S-7fCBD
'To have a quick chat' is maybe you're working and someone has done something bad,
‘快速聊几句’,是指可能在工作时,有人做了不好的事情,
so you're being friendly, but you're saying: 'Are you free to have a quick chat?'
你要表现的友好些,你会说:‘你有时间聊几句么?’
You're being friendly, but maybe they have done something bad. Okay.
你很友好,但是他们做了不好的事6.t+V8W*!F+]AH
Now:'Have I rung', past tense of 'to ring'... 'Have I rung at a bad time?' or: 'Have I caught you...?' Okay?
现在:‘Have I rung’,这里是‘to ring’的过去式,‘我的电话打得不是时候么?’或者‘Have I caught you...?’
Catch a ball. 'Have I caught you'-I caught you-'at a bad time?'
接住球42aJ%ZwS+MN。‘我是不是打得不是时候?’
And then if they say: 'No. It's fine. What do you want?' then I carry on and I give them my reason for calling.
如果对方说:‘没有,可以的~DA%yIFY9_[3kM]ut。你要什么?’那么我会继续告诉他们我打电话的原因NT-iqfl|XX[o!I-p8=Ts
But if they say: 'Yes, actually right now I'm really busy',
但是如果对方说:‘是的,其实我现在很忙’,
then I say: 'Well, maybe I could call later today, in a few hours' time, tomorrow', then you suggest a better time to call.
那么我说:‘好吧,或许我可以今天稍晚点再打给你,几小时之后,明天打给你’,你要建议下次打电话的时间4fu4%zC2*|qh2h+2x&y
So, let's just recap.
下面让我们回顾一下M~gu-~7hR0]5D*r
We've got: 'Is it a good time to call?', 'Are you busy?', 'You free to talk?', 'Do you have the minute?',
我们学到了:‘现在可以讲电话么?’,‘你现在忙么?’,‘有时间讲电话么?’,’你有时间么?’

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如何进行电话交谈

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'Do you have a minute?' or: 'Have I rung...?', 'Is now a bad time?' Okay?
‘你有时间么?’或是‘Have I rung...?’,‘现在方便讲电话么?’
Now, the reason for calling.
现在,我们要讲出给对方打电话的原因~K5hNie^1N
Obviously if I'm just me, Benjamin, and I'm calling a business,
显然,如果我给某家公司打电话,
then I don't need to say: 'Are you free?' because it's their job to be free.
我不用说:‘你有时间么?’因为他们的工作内容就包括接电话0VfsBH3cb|p&
So I just go straight into: 'Hello. I'm calling about...', Okay?
那么我可以直接说“;你好,我打电话来...’*h2_[!-&XyuOG~2gPsRq
These are reasons.
原因在此5&D=WvLrTIRP
So: 'I am', you shorten it to: 'I'm', 'I'm calling about',
‘I am’,缩写为‘I'm’,‘我打电话来...’
maybe it's a refund, the refund you need to give me or: 'I'm calling about...'.
也许,是为了退款,对方需要付给我的退款,或者:‘我打电话来是为了...’+2~VjuTk)9bdjt5hb8=e
So we can have a verb plus 'ing', so: 'I'm calling about organising a meeting with.' Okay?
这里我们可以用动词ing形式,比如:‘我打电话来是想和...开一次会%xqK,z,52i|kWmvg5!*。’
So we have verb, let's just put a verb in, 'organise', and then I would cross out the 'e' and put 'ing'.
句子中有动词‘organise’,我们把‘e’划掉,加上‘ing’vS9dNNF1Ugqy=R
'I'm calling about', a noun and a verb plus 'ing'.
‘我打电话来’,一个名词和一个动词ing形式Yznwa.2h3ckQVHqIn]|j
You do that one or you do that one. These are all patterns using noun or verb+ing until here.
这两个可任选JX7.bfplUK。以上这些都是使用名词或动词ing形式的句型v!M0B%KtVlc
Next one, this is a very formal style of English: 'It's with regard to...
下一个,这个是非常正式的英语:是关于...
It's with regard to my refund', 'organising the meeting'. Okay?
是关于我的退款’,‘关于开会’EY@g0+Hm]66m
But this is formal English. If you want to impress someone, use this one.
这是正式英语mY.a9f3tRSsN。如果你想加深别人对你的印象,就用这个句子吧LH0Zacn[#h.AI;(nx1qT
'It's about...', Okay? If I'm calling my friend. 'Hiya, Jack. It's about the party.',
‘是关于...’,如果我是给我朋友打电话iRHVq|DGu5q+。‘hi,JackH9=cPB0Fxo&6&T。是关于聚会VeX++vOEd*A%Ah)M9。’
'It's about playing football on Saturday.' Okay? So this is... this is more friends, this one.
‘是关于周六去踢足球L6g4iTHj6]wT=.qe。’这种句子更多的适用于朋友之间C1~m4oaJ*+s3@zwk
This is smart, and this can be both. Okay? 'Calling about...', 'With regard to...', 'It's about...'.
这种很简短,这种句式,名词和动词ing形式都可用k_kKm!a*!07Lu7gq
A couple of different ones here: 'I'd like to', and then we need our verb in the infinitive.
下边有几个完全不同形式的句子:‘我想要...’,这里我们需要用到不定式bU2;nIM0Ux^Qw+
'I'm calling because I'd like to show you my CV. Can we organise a time for me to bring it to you?', Okay?
‘我打电话来是因为我想给你看看我的简历nJ(4kXOD6^u)。我们能约个时间,让我把简历给你么?’
Because I'd like to organise a time to meet, I'd like to plan next week. Okay? Verb in the infinitive.
因为我想约时间见面,我想计划下周6nLk!sl=j|Tys=fEBiB。这里用到了不定式dUDFfDmetuxtW
'I'm phoning to...' So you've got: 'I'd like to' or 'I'm phoning to'. I hope that makes sense. Okay?
‘我打电话来...’,现在我们学到了:‘我想要’或‘我打电话’;A&.YJnavkp^G。我希望你们能理解这些句型[Ipt)OCOUyp3f
Just a very simple pattern, system for starting a phone conversation.
这些都是电话开头会使用到的简单句子-=3R_7vTMQbcP5HIQ1u5
I've already been through this, but: 'Are you busy?'
这边我们已经讲过了
Make sure they have time, make sure it's a good time to talk.
确保对方有时间,确保这个电话的时机正确IU^UVa=tLUgpjwo
If it is, tell them why and then you start your phone conversation.
如果合适,就告诉对方打电话的原因,然后开始你的电话交谈kxW9L--3n^)C]1
Check out the quiz on www.engvid.com.
登录网站,做相关测试D-K!3x&r*^bILwO9k
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关注并订阅我的YouTube频道,
and well done for taking the time and making the effort to become a better speaker of English. Bye.
在努力讲好英文的道路上,大家都做的很好!WXne0%C+&。下期见+nmgTqhG]IP

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