Hello. My name is Emma, and in today's lesson, we are going to be learning some important telephone expressions. Okay?
大家好，我是Emma，在今天这节课上，我们要来学习一些重要的电话用语。
I know a lot of students get very scared when they have to talk on the phone, and it's understandable; it can be very scary when you can't see the person's face when you're talking to them.
我知道很多学生在电话中讲话时会非常害怕，这可以理解，因为在交谈时看不见对方的脸确实会很吓人。
So one great idea if you're afraid of talking on the phone in English is to memorize key expressions that we use all the time.
所以如果你们害怕在电话中用英语交谈，一个很好的办法是记熟我们总是使用的关键表达。
This way, it will improve your listening, you will know what people will probably say on the phone, and your speaking will improve too. All right?
这样你们可以提高听力水平，知道人们在电话中可能会说什么，而且你们的口语也会变好。
Now, in this video, we're actually going to practice these expressions together.In my pocket, I have my cellphone. All right?
在这个视频中，我们其实要来一起练习一下这些表达。我的手机在口袋里。

So what is going to happen is I will teach you an expression, and then I will pretend to be on the phone, you can pretend to be on the phone too.
所以接下来的情况就是：我会教你们一个表达，然后我会假装在打电话，你们也可以假装在打电话。
I will say something, and you say the correct expression to me. All right?
我会说点什么，然后你们要对我说正确的表达，知道了吗？
So, if you don't understand, that's okay, you will in a moment. Let's get started.
如果没听懂也没关系，你们很快就会知道了。我们开始吧。
Now, when somebody calls you..."Ring, ring, ring, ring", first thing you say is: "Hello?" as in a question, "Hello?" All right? And then what happens?
有人给你打电话的时候....电话会“叮铃铃铃”响，你要说的第一句话是："Hello?"，用疑问语气，知道了吗？接下来怎么样呢？
The person who's calling asks a question, they can do this in different ways, I've listed four different ways, the most common.
打电话来的那个人会问一个问题，可以用不同的方式来问，我列出了四个最常用的不同的方式。
Sometimes they'll say: "Is so and so there, please?"
有时候他们会说： "Is so and so there, please?"（请问某某某在吗？）
"Is Emma there, please?", "Is Daniella there, please?" "Is Yvonne there, please?" Okay?
比如"请问Emma在吗？", "请问Daniella在吗？" "请问Yvonne在吗？"
Very common way, and notice: "please", very important to be polite.
这个很常用，还有要注意加上"please"，保持礼貌很重要。
You can also say: "This is Emma calling for... whoever you're calling".
你们也可以说"This is Emma calling for..."（我是Emma，我打电话来找......）后面加上你要找的人。
So, if I'm calling you, I might say: "Oh, hello. This is Emma calling for Daniel", "This is Emma calling for Joseph.", "This is Emma calling for Pete." Okay?
所以如果我在给你打电话，我可能会说：“哦，你好，我是Emma，我打电话来找Daniel”，“我是Emma，我打电话来找Joseph”,“我是Emma，我打电话来找Pete”。
So this is common, especially if you're at work, this is the one we would use a lot at work.
这个很常用，尤其是在上班的时候，在工作时我们经常用这个表达。
This one is a little bit more informal; you'd probably use this one more if you're calling your friends or calling someone in not a business situation.
这一个稍微没那么正式，如果你在给朋友或不在商务情况下给别人打电话的时候可能会更常用这个。
This is also another informal one: "Is...in?"So all of these blanks are the name of the person who the caller wants to speak to.
下面这个也是另一个非正式的表达："Is...in?"（......在吗？）所有这些空白处都是打电话的这个人想找的那个人的名字。
"Is Emma in?", "Is John in?", "Is Mary in?", okay?So, again: "Hello. Is Mary in?", informal.
比如“Emma在吗？”，“John在吗？”，“Mary在吗？”。可以说"Hello. Is Mary in?"（你好，Mary在吗？），这是非正式的。
Last one: "May I please speak to Emma?" "May I please speak to Mary?", "May I please speak to the doctor?" All right?
最后一个："May I please speak to Emma?" （请问可以让Emma接电话吗？），也可以说"May I please speak to Mary?", "May I please speak to the doctor?"，换个人称就行了。
This one is more formal, so we have sort of formal/informal, formal, informal, and last one, formal.
这一个更正式一点，所以我们介绍的这几个差不多是正式和非正式掺杂的，一个正式，一个非正式，最后一个正式。
All right, so let's get your phone out.All right? Whether you have a real cellphone or your hand, and let's practice a statement.
好了，现在把你们的手机拿出来。你们可以拿出真正的手机，或者用手比划一下，我们来练习一个吧。
So you're going to be calling me, you're going to use one of these expressions.
所以你们要给我打电话，要用上这其中一个表达。
Pick whichever one you want and practice it. All right? Let's get started.
随便选择一个你们钟意的，然后练习一下，知道了吗？我们开始吧。
"Ring, ring, ring, ring." "Hello?" Perfect. All right?
“叮铃铃铃”，"Hello?" 完美。
So you can watch this video again and again; practice, practice, practice until you have it memorized, until it is easy for you.
你们可以反复看这个视频，练习练习再练习，直到你们把它记熟了为止，直到这对你们来说变得轻而易举了为止。
All right, now how do I respond or how...how does the person you're calling respond?
好了，那现在我要怎么回答呢？或者......接你电话的这个人应该如何回答呢？
If you say: "Is Emma there, please?" I would say: "Speaking", which means: "Yes, it's me, it's Emma." I wouldn't say that, I would just say: "Speaking."
如果你说："Is Emma there, please?"，我会说 "Speaking"（是我），意思是“是的，是我，我就是Emma”，我不会这么说，只会说： "Speaking"。
Or I could say: "Emma speaking.", "Emma speaking, how can I help you?"
或者我可以说"Emma speaking"（我是Emma），可以说"Emma speaking, how can I help you?"（我是Emma，有什么能帮你？）
"This is Emma." Or: "This is he.", "This is she." All right?
可以说："This is Emma." （我就是Emma），或者"This is he.", "This is she."（我就是你要找的人）。
So again, these represents the...the name of the person, this...these blanks are names. All right?
同样的，这些代表的都是那个人的名字，这些空白处都是人名，知道了吗？
So let's try one, I want you to pick any of these. All right?
我们来试一个，我想让你们随便选一个，好吗？
Now, I'm sorry, there are so many of you, I probably will not pick your name when I ask this question.
很抱歉，你们人太多了，我在问问题的时候可能不会点出你们的名字。
So today, I am going to call you all "Bob", I'm sorry if that's a problem, but today, you are Bob. All right?
所以今天，我要把你们都叫做“Bob”，如果你们不喜欢的话很抱歉，但是今天你们都是Bob，好吗？
So I want you to either say: "Speaking.", "Bob speaking.", "This is Bob." Just for practice. All right?
所以我想让你们说"Speaking."，"Bob speaking."，或者"This is Bob."，我们只是练习一下。
So get your phone ready? "Ring, ring, ring, ring", so you say: "Hello?"
手机准备好了吗？“叮铃铃铃”，你们说："Hello?"
And I say: "Is Bob there, please?" What do you say? Good, very good.
我说："Is Bob there, please?"（请问Bob在吗？），你们要说什么呢？很好，非常好。
All right, so let's learn some more expressions.
好了，我们再来学习一些表达。
Okay, great. So we've gone through the first part of a phone call.
很好。我们已经讲完了打电话的第一部分。
- "Hello, is Emma there, please?" -"Speaking."
- "Hello, is Emma there, please?" -"Speaking."（-你好，请问Emma在吗？-是我。）
All right? Now what? What if someone calls you and you pick up, but they're not looking for you?
那么现在呢？如果有人打了电话过来，你接了，但是他们找的不是你怎么办？
They're looking for your brother, they're looking for your mother, they're looking for someone else - what do you say?
他们要找的是你兄弟，是你的母亲，他们找的是别人，那你要说什么呢？
So the conversation: -"Hello. Is Emma there, please?" -"One moment please, just a moment please."
对话如下：-"Hello. Is Emma there, please?"（你好，请问Emma在吗？）-"One moment please, just a moment please."（请稍等一会儿）。
"Hang on a sec, I'll get...Bob.", " I'll get...Frank." Okay?
"Hang on a sec, I'll get...Bob."（等一下，我去叫Bob）," I'll get...Frank."（我去叫Frank）.
So: "One moment please.", "Just a moment please.", "Hang on a sec. I'll get...", and here's a name.
所以你们可以说："One moment please."（请稍等一会儿）， "Just a moment please."（请等一下）， "Hang on a sec. I'll get..."（等一下，我去叫......），后面加上一个名字。
So, if the call is not for you, tell the person to wait, but don't use the word "wait"; that would sound rude.
如果这个电话不是找你的，告诉那个人等一下，但是不要用"wait"这个词，那听起来太无礼了。
These all mean wait, the first two are more polite: "One moment please."
上面这些表达都是等一下的意思，前面两个更有礼貌些，比如"One moment please."
The last one is more informal, if you're talking to someone maybe who's young, who's a friend, more informal.
最后一个更非正式一些，如果你在和比较年轻的人，你的朋友讲话时，可以用更非正式一些的。
"Hang on a sec." - "sec" means second - "Hang on a sec. I'll get him.", "I'll get her." All right?
可以用"Hang on a sec"，"sec"就是"second"，可以说"Hang on a sec. I'll get him (her)."（等一下，我去叫他/她）。
So I want you to practice this, I'm going to ask for Frank, and I want you to choose one of these and say it. All right?
我想让你们练习一下这个，我会打电话找Frank，我想让你们选择其中一个表达，知道了吗？
"Is Frank there, please?" All right, good.All right, so what comes after this in a phone conversation usually?
"Is Frank there, please?"（请问Frank在吗？）好的，很好。好了，在电话对话中一般之后会如何呢？
If the person asks for someone like Frank, maybe Frank isn't there.You say this if Frank is there, if Frank's not there, you can say something like this.
如果这个人要找某人，比如Frank，也许Frank不在。如果Frank在，你们可以说上面讲的那些，如果Frank不在，你们可以按下面这么说。
You can say: "I'm sorry. She...or he", "he", "she" - "She's not here at the moment.", "She's not here right now. Would you like to leave a message?" All right?
你们可以说："I'm sorry. She's not here at the moment."（很抱歉，她现在不在这里）， "She's not here right now. Would you like to leave a message?"（她现在不在，你要留个口信吗？）
"I'm sorry. Emma's not here at the moment. Would you like to leave a message?"
比如"I'm sorry. Emma's not here at the moment. Would you like to leave a message?"（很抱歉，Emma现在不在这儿，你要留个口信吗？）
"I'm sorry, Frank's not here at the moment. Can I take a message?" All right?
或者"I'm sorry, Frank's not here at the moment. Can I take a message?" ，知道了吗？
So I want you to practice this, so get your phone out, ready?
我想让你们练习一下这个，把你们的手机拿出来，准备好了吗？
Just want you to say this, "Is Emma there, please?"
只是想让你们说一下这个，"Is Emma there, please?"（请问Emma在吗？）
All right, great. Now you can hang up your phone.
好了，很棒。现在你们可以挂电话了。
Usually, there's more to a phone conversation, such as saying: "Goodbye."
通常电话对话中还有更多内容，比如道别。
But we won't get to that today, we will get to how to take a message and how to end a phone conversation in part two of this video.
但是我们今天讲不到那里，我们在这个视频的第二部分会讲一讲捎口信以及如何结束一段电话对话。
So to practice the expressions we've learned today, please check out our website at www. engvid. com.
为了练习我们今天学过的表达，请登陆我们的网站 www. engvid. com。
There's a quiz there and you can practice these expressions. All right?So, until next time, take care.
网站上有一个小测验，你们可以练习一下这些表达。那么，下次见啦，保重。