Dear Sir or Madam,As a regular passenger of your train, I am completely disappointed to find that the service you provide is far from satisfactory.

尊敬的先生或女士，作为贵列车的一位常客，我很失望地发现贵方提供的服务远远不能令人满意。

Therefore, I am writing this letter to draw your attention to the matter in the hope that the present situation will be much improved.

因此，我写这封信是希望引起您对这一问题的关注，能够很大程度地改进现状。

As we all know, punctuality is essential to the railway service.

众所周知，准时对铁路服务非常重要。

However, the train is delayed from time to time, which brings me much trouble and inconveniences.

然而，这趟列车经常晚点，给我带来很多的麻烦和不便。

Worst of all is the bad manners of your stewards and stewardesses.

最难以忍受的是贵列车男女乘务员糟糕的态度。

From their services, we cannot understand the saying, "The customers are the gods."

从他们的服务中，我们很难体会到：“顾客就是上帝”。

I believe you will take this matter into serious consideration and give a satisfactory reply as soon as possible.

我相信您会认真考虑这个问题，并尽快给出满意的答复。

At the same time, I sincerely hope that you will review your management system.

同时，我真诚地希望您能检查管理系统。

I would be glad to see improvements in your railway service.

我将很高兴看到贵方列车服务的改进。

Yours Faithfully, Li Ming

您真诚的，李明