A woman surnamed Huang was astonished after activating her new iPhone7 and finding 82 photos already in the phone's album.
在激活自己的新iPhone 7之后，一位姓黄的女士惊呆了，因为她发现手机相册中有82张陌生人的照片。
Huang preordered the phone on Sept. 9 via Apple's official website, and received the phone on the morning of Oct. 27.
黄女士于9月9日通过苹果官网预定了这台手机，并于10月27日早间收到了手机。
After unpackaging and activating the phone, Huang discovered the photos, which included a number of selfies.
但是在打开包装激活手机之后，黄女士却在手机中发现了这些照片，其中还包括一些自拍照。
According to dates listed in the photo album, the photos were taken between Sept. 27 and Oct. 17.
据手机中相册标注的时间显示，这些照片拍摄的时间在9月27日到10月17日之间。
Huang decided to contact Apple's customer service. When she did, an employee promised that the company would send Huang a new phone.
于是黄女士决定联系苹果的客服。当她这样做了之后，苹果一名员工承诺将会给黄女士更换一台新机。

However, the employee offered no explanation for why the photos were on Huang's - purportedly brand new - phone in the first place.
但是这名员工并没有首先向黄女士解释为什么她的手机--据称是全新的--存在其他人的照片。
The next day, Apple's customer service contacted Huang to arrange the phone exchange, but this time Huang refused. She demanded a reasonable explanation for the incident.
第二天，苹果客服联系了黄女士安排换机事宜，但是这一次黄女士拒绝了。她要求对方就此次事件给出一个合理的解释。
According to the service staff, the incident with Huang's phone, as well as several other similar incidents, were all caused by iCloud account leaks.
据这名客服人员表示，黄女士的手机、以及其他几起类似的事件都是由于iCloud账户泄露导致的。
However, Huang claimed that she never used the backup function, and that her account couldn't have been hacked.
但是黄女士声称自己从未使用过备份功能，因此她的账户也不可能被黑客攻击。
The customer service department then explained that, based on Huang's description, the photos could have been left over from functional tests, as workers may have forgotten to delete them.
苹果客服部门随后解释称，根据黄女士的描述，这些照片可能是测试手机性能的时候留下来的，工人们可能忘记删除了这些照片。
Apple pledged to appropriately deal with Huang's appeal.
苹果方面承诺将妥善处理黄女士的诉求。