A: Hello, Sir. Are you still there?
您好，先生。您还在吗？
B: Yes,I'm here. What details do you need from me?
是的，我在这里呢。你需要我提供什么样的详细信息？
A: Did you check with reception at your hotel?
您到您住的酒店前台询问过吗？
B: Yes, I did. But nobody has handed it in as yet.
是的，我问过了。但到目前为止还没有人交到那儿。
A: OK, that's fine, Sir. We just need to ask you some questions for security purposes.
好的，没问题，先生。为安全起见我们还需要问您一些问题。
B: Please, go right ahead.
行啊，请现在就问吧。
A: Could I have your name, please? And do you know your card number?
请您告诉我您的姓名，好吗？还有，您知道您的信用卡号码吗？
B: I'm Mike Kowalski and my card number is 521167844, but there are some other numbers at the beginning. I'm not sure what they are.
我叫Mike Kowalski，我的信用卡号码是521167844,但在前面还有其他一些数字。我不能肯定是什么。
A: That should be fine, Mr Kowalski. And your PIN number?
这应该没有问题，Kowalski先生。另外您的密码是什么？
B: It's 671029,my birthday. Silly to choose such a simple one, I suppose!
是671029，是我的生日。我猜想用这样一个简单的密码挺傻的！
A: That's completely natural. Most of our customers do the same thing. Could you just hold for a moment please? Thank you.
这很正常呀。大多数我们的客户都是这样做的。请您稍等片刻，好吗？ 谢谢您。