A: Hello,Mr Kowalski?
您好，Kowalski先生？
B: I'm here, hello.
你好，我听着呢。
A: Which city are you staying in right now? And the name of your hotel?
您目前停留在哪个城市？还有您入住的酒店的名称是什么？
B: I'm in Beijing, at the Westin Hotel.
我现在在北京，入住Westin酒店。
A: Do you have your passport with you? Or do you by any chance know the number?
您带着您的护照吗？或者您正巧知道您的护照号码是多少？
B: I don't have it to hand，but I know the number. It's 162114699. Can you do anything, like stop the card for example?
我没有带在身边，但我知道号码。号码是162114699。你们能够做什么吗，比如停了这张卡？
A: Let me repeat that back to you: 162114699. That's just what I've done， Mr Kowalski, I've stopped your card temporarily.
让我给您重复一遍：162114699。这正是我刚刚办完的事，Kowalski 先生，我已经暂时停止您的信用卡。
B: But, what do I do if I need cash?
但是，如果我需要现金的话，该怎么办哪？
A: You can go to any branch of IBJ and request the Emergency Assistance Service. Everything will be taken care of, there's no need to worry.
您可以到任何一家IBJ银行的分支机构来，并要求紧急援助服务。一切事情都会处理好的，没有必要担心。
B: Thank you so much. I'll find the nearest branch and come in tomorrow. Thanks again for all of your help.
非常感谢。我会找个最近的网点，明天就去。再次感谢你们所有的帮助。