A: IBJ, Client Services Department. Shelley speaking, how can I help?
这里是IBJ银行，客户服务部。我是Shelley，如何为您效劳？
B: Client Services? Oh, hello. I need your help.
是客户服务部吗？噢，你好。我需要帮助。
A: Certainly, that's what we're here for. What can I help you with?
当然，这是我们的职责。我可以帮助您做些什么呢？
B: I'm a tourist in this city and unfortunately I've lost my card!
我是来这个城市旅游的，但不幸的是我刚去了我的卡！
A: Calm down,Sir. Is that an IBJ Debit or Credit Card?
请您冷静一下，先生。您丢的是IBJ银行的借记卡还是信用卡？
B: Credit Card. The International Credit Card, I can't find it anywhere.
是信用卡。国际信用卡，我到处都找不到它。
A: Just calm down, Sir. OK, when do you think you lost it?
请您别着急，先生。那么，您认为是什么时候去的？
B: I'm not 100% sure, around an hour ago I guess. I had it in the hotel lobby bar; I used it to charge something to my room. I obviously didn't pick it up again.
我不是百分之百的肯定，我猜是大约一个小时前。我在酒店大堂的酒吧时还拿着它，我用它把一些花费记入了我的房间的账上。显然我又 没有把它拿回来。
A: That's fine, Sir. Let me just take some details from you and we can help you.
没问题，先生。我这就记一下您的一些详细信息，然后我们可以帮助您。
B: Thank you. Thank you very much.
谢谢你。非常感谢。