Well Anna! Mr Lime eh?
安娜！Lime先生吗？
Oh dear Denise, I think I need a bit more help from you.
亲爱的，丹尼斯，我想我需要你再给我一点帮助。
He wants to talk about personnel…people, staffing…
他想跟我讨论人事部……人员，员工……
Are you sure? I think he means a personal nature, not personnel! That Mr Lime!
你确定吗？我认为他的意思是私事，不是人事部！那个Lime啊！
Mr Lime indeed. Anyway, Anna had an excellent phone manner.
Lime先生确实是这样。总之，安娜有了不错的电话谈话技巧了。
Let's hear those phrases again: Hello? Tip Top Trading. This is Anna speaking.
让我们再听听这些表达：你好？这里是Tip Top Trading，我是安娜。
Hello? Anna speaking.
你好，我是安娜。
Hello Mrs Smith, how can I help you?
你好，史密斯女士，我能帮你做什么吗？
Hello Mrs Smith, how are you?
你好，史密斯女士，你好吗？
I'm really sorry, he's not available at the moment. Can I take a message?
我很抱歉，他目前不在。我能帮你留言吗？
I'm afraid he's busy – shall I ask him to call you back?
恐怕他现在很忙，我能让他过会儿打给你吗？
Thank you for calling, goodbye.
谢谢你的来电，再见。
But how is Anna going to handle Mr Lime's request?
但是安娜要如何处理Lime先生的请求？
I can't wait till next time! Bye!
我等不及到下次揭晓了！再见！