Good. Now, when the person has introduced themself – this is Mrs Smith or whatever, say: Hello Mrs Smith, how can I help you?
很好。现在，当一个人介绍她自己说我是史密斯女士或其他什么时，你要说：你好，史密斯女士，我能为你做什么吗？
Or, if you know them already, you might say: Hello Mrs Smith, how are you?
或者如果你已经知道他们是谁了，你可以说：你好，史密斯女士，你好吗？
Okay, what if Mrs Smith wants to speak to Tom but he's not there?
好的，如果史密斯女士想找汤姆说话，但他又不在怎么办？
You say: "I'm really sorry, he's not available at the moment. Can I take a message?"
你可以说：“我很抱歉，他现在不在，我能帮你留言吗？”
Or: "I'm afraid he's busy, shall I ask him to call you back?" Okay.
或者说：“恐怕他现在很忙，我能让他过会儿给你回电吗？” 好的。
And, to end a conversation, you can say: "Thank you for calling, goodbye."
对话结束时，你可以说：“谢谢你的来电，再见。”
Let's do another practice!
让我们再做一个练习！
Hello? Tip Top Trading.
你好？这里是 Tip Top Trading。
Hello, this is Mrs Smith.
你好，我是史密斯女士。
Hello Mrs Smith, how can I help you?
你好，史密斯女士，我可以帮你做些什么？
I'd like to speak to Tom please.
请让汤姆接电话。
I'm really sorry, he's not available at the moment. Can I take a message?
我很抱歉，他现在不在，我能帮你留言吗？