10.Damage claim Dialogue

10.索赔 对话

The goods are damaged during the shipment. Now Steven is dealing with the claim.

货物在运输过程中被损坏了。现在史蒂文正处理投诉。

Steven: What exactly is the problem with the latest lot?

史蒂文：最近这一批货究竟出了什么问题？

Customer: We are faced with the problem that part of the consignment is unacceptable. We assume that damage occurred during the consignment was in your care.

客户：我们面临的问题是委托的部分货物无法接收。我们认为货物是在你方保管时受到损害的。

Steven: But we can't accept your damage claim.

史蒂文：但是我们无法办理你的索赔。

Customer: Why not?

客户：为什么呢？

Steven: You didn't note the damage on the bill of lading.

史蒂文：你没有在提货单上注明损坏情况。

Customer: I see.

客户：我明白了。