16.Dealing with a complaint Dialogue
16.处理投诉 对话

Steven is the Sales Manager of this company. Today he gets a complaint from a customer. Now he is dealing with this matter.
史蒂文是公司的销售经理。今天他从客户那里接到一份投诉。现在他正处理此事。

Customer: I want to see the man responsible for selling typewriters.
客户：我想见负责销售打字机的人。
Steven: My name is Steven. I'm the Sales Manager of this company.
史蒂文：我叫史蒂文，是本公司销售部的经理。
Customer: Well, look here. Ten new typewriters were delivered to my company yesterday afternoon and only five of them work properly.
客户：那好，你看，昨天下午送到我们公司的10台打字机，只有5台是好的。
Steven: Oh, I'm sorry about that.
史蒂文：哦，真抱歉。
Customer: Never mind being sorry, what are you going to do about it?
客户：别光说抱歉，这件事你们打算怎么处理？
Steven: Don't worry, we'll soon fix them.
史蒂文：别着急，很快就可以把它们修好。
Customer: Good, I hope you'll make sure that it won't happen again.
客户：好吧，我希望你保证以后不再发生类似事件。
Steven: I'll certainly look into that.
史蒂文：我一定会查淸楚这件事。
Customer: Thank you. Goodbye.
客户：谢谢，再见。