City Bank. This is Tom. May I help you?
花旗银行，我是Tom，我能为您做些什么吗？

Yes，I expecting some money wired to my account from Taiwan. Could you please check if the
money available yet.
我在等一笔送台湾电汇到我的帐户上的钱。你能帮我查一下我的钱到了吗？

Sure, may I have your name and account number please?
当然，我需要知道您的姓名和帐号。