The customer heard the builder from her friend, so friend has been written in the place.
Now we shall began. You should answer the questions as you listen because you will not hear the recording a second time. Listen carefully and answer questions 1 to 6.
Thorndyke's.
Good morning. Is that Mr Thorndyke?
Speaking. How can I help?
I've got quite a few things which need painting and fixing in the flat and I wonder whether you'd be able to do the work.
I'm sure I'd be able to help but let me take down a few details.
Yes, of course.
Well, firstly, how did you hear about us?
It was my friend May Hampton...you did some excellent work for her a couple of years ago. Do youremember?
Oh, yes, that was in West Park Flats, lovely lady.
Yes, she is.
And what's your name, please?
It's Edith Pargetter.
Edith...can you spell your surname, please?
It's P-A-R-G-E-double T-E-R.
Double T, right. And do you live in West Park Flats as well?
No, actually it's East Park, Flat 4.
Oh, right, that's over the road, I seem to remember — quite difficult to get to.
Yes, it's at the back of the library.
Right, I know. And what's your phone number?
875934 but I'm out a great deal in the afternoons and evenings.
So would the best time to ring you be in the morning?
Yes.
Fine. I've made a note of that. Can I just ask, I'll be in a van and I know parking's rather difficult round your flats. Where would you recommend?
Well, I always tell people in larger vehicles to park by the postbox on the other side of the road from the entrance.
Good, thanks.
And will you be able to give me a full itemised quote?
Oh, yes, I'll list all the jobs separately with individual prices.
That'd be a great help.
No problem.