Well, I can assure you personally that you will receive a full refund, if you can give us the current guarantee.
I'd like that in writing, please.
Certainly, Mr Jeffreys. And we will look into the subject of compensation for your injury.
I think you will agree that it would be better for both sides to avoid legal action.
That depends.
Well, what I suggest is that you come along to our office with a doctor's certificate and we can sort out the compensation on the spot.We are opne on Saturdays or you can arrange an appointment with my secretary.
Very well, then.
I'd like to repeat our apologies, Mr Jeffreys, and remind you that we are prepared to give you a full refund.
OK, thank you.I'll be in touch. Goodbye.
Goodbye, and thank you very much for calling.