Good afternoon.Sorry to have kept you waiting.
How can I help you?
Oh, no problem.
I'm interested in booking a holiday to Australia and wonder if you could tell me what deals you have.
Sure. Are you only looking for flights or a package holiday with everything included?
When you say "everything", what do you mean?
Well, a package holiday would include your flights, hotels, meals, day trips to different places of interest and transport to and from the airport.
Yeah, that sounds pretty good.
I'm going with my family, so it would be nice to have everything taken care of.
So what sort of deals do you have for package holidays, then?
All sorts, really.
How long do you want to go for? And on what dates?
Two weeks around Christmas time would be great.
OK, let me check that for you.
Here's one, 14 nights in southeastern Australia, 5 nights in Sydney and 5 nights in Melbourne.
And then for the other 4 nights, you can choose from a list of trips to other places nearby.
You could visit Canberra, for example, or the Blue Mountains.
Or you could go for a drive down the Great Ocean Road.
Also, if you're interested in wine, you could go on a tour of the places where they grow grapes and make wine.
That sounds great.
It's good we can choose some activities ourselves.
Questions 12~15 are based on the conversation you have just heard.
Question 12: Where is the conversation taking place?
Question 13: Why is the woman interested in package holidays?
Question 14: How long does the woman want to go for the holiday?
Question 15: What does the woman say she likes about the holiday package?