Hello Mr. Brown. I was expecting your call.

您好，布朗先生，我一直在等您电话&9fDui=6H8。

My secretary told me you were having some problems with the wooden table, is that right?

秘书说您购买的木桌有问题，是吗？

No, no, the table is fine. The problem is the chairs.

不，不，桌子挺好的5ZlaHlFbVb5Wpzq。有问题的是椅子r2Ss(!Hrc~。

Oh, the chairs, so, what exactly is the issue?

噢，是椅子啊，那具体是有什么问题呢？

Well, put simply, these are not the chairs my wife and I selected in your store last week.

嗯，简单说吧，这些椅子不是我和我妻子上周在你们店里选的那一套houYsa1DSl,%;。

There must be some confusion with our order.

肯定是把我们的订单跟别的订单弄混了(Uzn2GO3e|]。

Oh, I see.

噢，我明白了Ei0kFqI[6]16uTrtDoDr。

I'm looking through my files now.

我现在查订单_P1yk4Nh-KVcT=S1EI7v。

And I see that the delivery was this morning. Is that correct?

这边显示您这边的送货时间是今天早上bZjD9W@M5!FT!--%。对吗？

Yes.

对的bZ9*]@@K@n9(SS1。

Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?

布朗先生，您方便描述一下给您送过来的椅子是什么样吗？

Sure. These have a flat back with a round top and are very heavy.

没问题]EGOm0S5Os^ImQ。靠背是平的，顶部是圆的，很重yvfln;5*Zr。

They are light brown and look kind of cheap.

颜色是浅棕色的，看着有点廉价O.POxG9-av5#zSblgy]n。

The ones we ordered were dark brown to match the table.

我们订的是深棕色的，是要跟桌子搭配的nC8KzbyfDv#C1y[HH^S。

Right. Of course.

当然)BsINNY2F2*@E=t+8@9K。

It says here you purchased the Arlington table and four Milano chairs.

这边显示您订购的是阿灵顿桌和四把米兰椅]4eq+V*Zt~P。

As you said. There must be some confusion with the order.

就像您说的那样9dyW_zh-n1yjurqcA[q。应该就是他们把订单弄混了+ES*gGNKnjvww。

I'm terribly sorry. We'll send a van to collect those four and replace them with the Milano you purchased.

非常抱歉，我们会派一辆面包车过来取走那4把椅子，然后给您换上您买的那套米兰椅9pjqjGqSZU17&A|d@[。

Will tomorrow 9 a.m. be OK Mr. Brown?

那明天上午9点您方便吗，布朗先生？

Yes. That would be great. Thank you.

方便BY(,sylL#R;N~n&7H。那太好了xf98ff-Qc8z3Z。谢谢您!O(03aU&@SzI|lPDO3S。

Good. Did everything else you ordered from us arrive OK?

那好，那您从我们这边订的其他东西都到了吗？

Yes. I think so.

到了a(_5E6c-8_%)GT,I%T。应该是都到了Ms%bo7~!U#Ay+p。

Let me check.

我确认一下,%waYE4JtJjs9。

The mirror and two paintings are here.

镜子和两幅画都到了3DQun@TtJA。

The two coffee tables are also here.

两张咖啡桌也到了s]Dmg%k1gu。

And the sofa.

还有沙发Vxo6;Hx6LAJh^*.EhI。

Yes. We haven't noticed anything else wrong or missing.

嗯，其他的暂时还没发现有送错或遗漏的l]&Zd3Jy4~@@Bg7GeN-k。

But if we do, we'll certainly let you know.

如果有，我们肯定会跟你们反馈的v#wgQvU(-Qa。

OK. Great. Once again. I'm sorry for the confusion and trouble caused.

好的C)1FyyIfhqQywdM19&e。那太好了QKTn|ub]1lXDaY,。就给您带来的不便，我再次深表歉意cHYt*u!kItlQgza&。

Questions 12 to 15 are based on the conversation you have just heard.

请根据刚才所听对话回答12-15题%0;ek(fFMT。

Q12: Why did the man call the woman?

问题12：该男子为什么打电话给该女士？

Q13: What did the woman ask the man to do?

问题13：该女士让该男士做什么？

Q14: What did the woman promise to do for the man?

问题14：女士承诺为男士做什么？

Q15: What did the woman do at the end of the conversation?

问题15：该女士在通话结束时做了什么？