Unit 4a: Telephoning Listening 1Call 1Good morning,Baker and Kerr.Can I help you?Could you put methrough to Elaine Pearson,please?Who's calling,please? Lewis Taylor of SRT.One moment please,Mr Taylor...
Hello,Mr Taylor.I'm afraid the line's busy.Can I take a message?NO,it's all right,thank you. I'll call back in about ten minutes.OK. Thank you for calling.Call 2
Good morning,Baker and Kerr. Can I help you?
Yes,please.Could I have extension 184,please?Who's
calling,please? Jack Symes.Thank you.I'll put you through.
Thank you.Call 3Good morning,Baker and Kerr.Can I
help you?Can I speak to William Grogan,please?I'm
afraid he's in a meeting.Can I take a message?Do you know
when he'll be free?He should be available after lunch.
Right,I'll call back then. Thanks.Call 4Good
morning,Baker and Kerr. Can I help you?Jasmine
Singh,please.I'm afraid she's interviewing all day.Can I
take a message?Yes,my name's Mary Banks,from Walkers.
She called me earlier.I'm returning her call.Mary
Banks,from Walkers.Right.I'll tell her you called back. OK. Thanks
Call 5Good morning,Baker and Kerr.Can I help you? Hi Clare.It's Fiona.Is Keith available?I'm afraid the lines's busy,Fiona.It's OK. I'll hold. Fiona? Yes. The line's free now.I'll put you through. Thanks. Call 6Good morning,Baker and Kerr.Can I help you? Hi.It's Fiona again.We were cut off.Oh,sorry about that.I'll try to reconnect you.Hold the line. Thanks.Unit 4a: Telephoning Listening 2Good afternoon.Baker and Kerr.Can I help you?Good after noon.Can you put me through to Sharon Thomson,please?I'm afraid she's out of the office at the moment. Can I take a message?Yes,my name's David Whelan from the Health and Safety Council.I'm sorry.Could you spell you surname,please? W-H-E-L-A-N.And it's the Health and Safety Council.Right.And what's the message,please.I'm calling about the First Aid course Ms Thomson's is arranging with us. I'd like to confirm the week beginning 13 May but
I'm not... Sorry,did you say the thirteenth or thirtieth?The thirteenth,13. Ok...yes..Yes.The date's fine,but we can only take 25 participants,not 29.So that's the First Aid course for the week commencing 13 Mayand you can only take 25 people. That's right,yes.Right.I'll give her the message. Thanks. You're welcom. Bye.